Partner terms: a summary
A plain-language outline of what a partner can expect and what we ask in return. The published rates, and the numbers behind payments and credit, are on the rules of being a partner.
A summary, not a contract
This page describes how the Partner Program is meant to work. It is not an offer and not a contract. The signed partner agreement is the only binding document. Where the two differ, the agreement applies.
The rules of being a partner
How a client is credited to you, how commission is calculated and paid, and how terms change, with worked examples. Read them before you apply.
Read the rules of being a partner · Read the Partner Agreement
Who can join
Firms and individuals who advise or serve businesses, and software companies that build for them. We review each application, and we may decline one.
Tracks and levels
There are four tracks: Referral, Reseller, Implementation and Technology. A firm can join more than one.
There are two levels, Registered and Certified, and a Founding partner badge for the first firms we approve. What each track and level requires is described on its page and finalised in the agreement.
Rewards, margins and fees
The agreement sets, for each track:
- the referral reward or the reseller margin (published rates: 10% and 20%; joining is free)
- payment timing (monthly, after a 45-day holding period), and what happens if a customer is refunded within 120 days
- how long a referral or a registered deal stays yours (60 and 90 days)
- territory and exclusivity
The partner rules page explains each of these with worked examples. Your own terms are in your partner agreement.
Customers and their data
The customer owns their account and their data. A partner of record can be named on the account. A partner sees a customer's workspace only when the customer grants access.
Support
Resellers and implementation partners give first-line support. Tarleaks gives second-line support. The split is confirmed in the agreement.
Name and logo use
Once approved, you may say you are a Tarleaks partner. Rules for the name, logo and badges come with the agreement. Until you are approved, please do not present yourself as a Tarleaks partner.
Personal data in applications
We use the details in your application to reply to you and to run the program. The Privacy page explains how we handle personal data.
Changes and leaving
Program terms can change. Terms for leaving, including what happens to the clients you brought, are set in your partner agreement.
Language and law
The agreement is planned in English and Arabic. The governing law and the courts are set in the agreement.
Ready to apply?
Tell us about your firm. We reply by e-mail.