Delete your Tarleaks ERP account and data
Your Tarleaks ERP account is created by your employer, or by a company you are a customer of, so that company decides what is deleted and carries it out. This page explains how to ask, what is deleted, what the law makes the company keep, and how long it takes.
App: Tarleaks ERP · Developer: Tarleaks · App Store and Google Play
Three ways to ask
Use the one that suits you. Each one brings your request to the company that decides.
1. In the app
- Open Tarleaks ERP and sign in.
- Tap Me, then Privacy and your data.
- Under "Send your request from the app", choose Delete my data, add a note if you like, and send it. (If your company's server is older, the screen helps you send the same request as an HR request.)
- You see your request and your company's answer on the same screen.
On the same screen, Remove the company from this phone deletes everything the app keeps on your phone for that company at once, without touching your records at the company. Removing the app also removes its data from the phone.
2. Through your company's administrator
Ask your company's administrator or HR team to delete your account. The administrator does it in Tarleaks on the web, in Settings > Users: choose your account, then Delete (or Archive, which stops sign-in while keeping the records that must be kept). HR records your request and its answer among the data requests in Tarleaks.
3. Without the app: send the request here
You do not need the app or to sign in. Your request reaches the Tarleaks team, which confirms it by e-mail and passes it to your company's administrator.
Or write to info@tarleaks.com with the subject "Account deletion", your name, work e-mail and company name.
What happens after you ask
We confirm it
You get an e-mail with a reference number.We check it is you
We may write to your account's e-mail address to confirm.Your company decides
We pass the request to its administrator. Your company decides about your data, and we act on its instruction.You get the answer
You are told what was deleted, and what must be kept and why.
Your request has reached our team. We confirm it by e-mail and pass it to your company, and you get an answer within 30 days.
What is deleted
- Your sign-in account, your roles, your sessions and signed-in devices, and your push tokens.
- The personal data the company does not need to keep, such as contact details, emergency contacts, photos and files you uploaded, as the company decides.
- Your face reference photos (also deleted at once when you withdraw your agreement in the app).
- Everything the app keeps on your phone, when you sign out, remove the company, or the company signs the phone out.
- Copies in backups, as the backups age out, normally within 30 days.
Deleting means deleting, not only switching the account off for a while.
What the law makes your company keep
Data protection law lets a company keep what another law requires it to keep, or what a legal claim needs (UAE Federal Decree-Law No. 45 of 2021, Article 15; Saudi Personal Data Protection Law, Article 18). The main periods are:
| Records | How long | Source |
|---|---|---|
| The worker's file and records (UAE) | At least 2 years after the end of service | Federal Decree-Law No. 33 of 2021, Article 13(1) |
| Accounting and tax records, including VAT and the payroll entries in them (UAE) | 5 years after the tax period | Cabinet Decision No. 74 of 2023, Article 3 |
| Corporate tax records (UAE) | 7 years after the end of the tax period | Federal Decree-Law No. 47 of 2022, Article 56 |
| Commercial books and their supporting documents (UAE) | At least 5 years | Federal Decree-Law No. 50 of 2022, Article 29 |
| Worker records, payroll and the worker's file (Saudi Arabia) | As the Labor Law and its Implementing Regulations require | Labor Law, Article 17 |
| VAT records (Saudi Arabia) | At least 6 years | VAT Implementing Regulations, Article 66 |
| Zakat books and records (Saudi Arabia) | 10 years | Zakat Implementing Regulations (2024) |
Your company's audit trail, which cannot be edited, keeps an entry that the account existed and was deleted (the name, e-mail address, date and who deleted it), for security and the law. The law of the country you work in may set other periods; your company tells you which apply. When a period ends, the company must delete the records.
How long it takes
You get an answer within 30 days of the request reaching your company: the time the app gives HR to answer, and the time Saudi law sets. If the company needs longer in a case the law allows, it tells you why. What is on your phone is deleted at once when you remove the company from it.
Closing a whole company workspace
If you own your company's Tarleaks workspace and want it closed and its data deleted, choose "I own or manage my company's Tarleaks workspace" in the form, or write to us. It is done as the Terms of Service and the Data Processing Agreement say.
Contact
For any question about deleting data or about your privacy, write to info@tarleaks.com, or use the contact form with the topic "Privacy request". The privacy policy explains what the app collects and why.
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