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For technology companies

Run delivery, support and recurring billing on one platform

A backlog and sprints for the team, support desks with response targets, plans billed per seat or by usage, licence keys you sign yourself, and recurring revenue you can trust.

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Open the project manager guide

What you get

The parts of Tarleaks a technology company uses most. Each links to the full feature list.

Backlog and sprints

Rank the backlog by dragging, then plan each sprint against the team's capacity in points and commit the top items in one click.

Projects

Epics, stories and bugs, with burndown

Define Epic, Feature, User story, Task and Bug, optionally keep each under a more senior type, and track burndown and velocity sprint after sprint.

Projects

Support desks with response targets

Run customer support and internal technical support as separate desks. Every ticket gets a first-response and a resolution deadline, and a missed target is flagged within five minutes.

Helpdesk

Plans, seats and licence keys

Sell monthly or yearly plans priced per seat, and issue signed licence keys that carry the plan's seats, the machines allowed and an end date.

Subscriptions

Recurring revenue and churn

Monthly and yearly recurring revenue worked out from live subscriptions, with a daily snapshot, and the share of subscriptions lost in the last 30 days.

Subscriptions

Skills and gaps for every engineer

Record each person's skills with level and years of experience, compare them with what their position requires, and see the gaps.

HR

Apps you will use

The apps a technology company usually starts with. Each joins the same people, customers and ledger.

Also used every week

Smaller pieces that save time for product, support and finance.

  • Usage-based plans with an included allowance and a price per unit beyond it. Subscriptions
  • Licence keys that verify on machines with no internet connection. Subscriptions
  • Reply drafts from your own knowledge articles and solved tickets, edited and sent by the agent. Helpdesk
  • Laptops and the software licences on them in one register, with renewals listed soonest first. Assets
  • Interview scorecards with a rating and a recommendation, summed up as an average rating and the most common verdict. Recruitment
  • Application programming interface (API) tokens for your own integrations, each with a scope, an expiry and a rate limit. Security

Guides

Plain-language guides from our blog, with their official sources, and step-by-step guides for each role.

Step-by-step role guides

Questions

Can we bill per seat or by usage?

Yes. A plan can be one flat price, priced per seat with a minimum and an optional maximum, priced in bands, or a base price plus metered items billed after the period.

Do licence keys need the internet?

No, if you choose. A key can be marked as needing no check-in at all, so software on a machine with no internet connection still verifies it with your public key.

Can customers open their own tickets?

Not yet. An agent, the AI Copilot or your own system through the API files the ticket, and the customer follows and answers it through a private link with no account.

Can Scrum and Kanban teams work side by side?

Yes. Each project picks its own way of working, Simple, Kanban, Scrum or Waterfall, and can switch later without losing tasks, sprints or time entries.

Not covered yet

  • There is no link to code repositories such as GitHub or GitLab, so work items are not tied to commits or pull requests.
  • Tickets are not created from incoming e-mail yet.
  • Response and resolution deadlines count elapsed time; business-hours and holiday calendars are not available yet.

See your own product team in Tarleaks

Tell us how you plan releases, support customers and bill them today, and we will show you the same work in Tarleaks.

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