Rules of being a partner
How the Tarleaks Partner Program works day to day: who can join, how a client is credited to you, how your commission is calculated and paid, and what we ask of you. Every number on this page comes from the program's standard settings.
Plain words, not the contract
This page explains the rules in plain words. The binding texts are the Partner Agreement and the Commission Schedule, which you read and accept in the partner portal. If this page and those texts ever differ, they apply.
The numbers at a glance
These are the program's standard values today. Your own commission method and amounts are in your Schedule A, which we generate for you in the partner portal.
| What | Standard value |
|---|---|
| Standard referral terms | 10% of what the client pays, for 12 months |
| Reseller margin | 20% of what the client pays |
| A referral link is remembered for | 60 days |
| An approved deal registration lasts | 90 days |
| Holding period before commission can be paid | 45 days from collection |
| Clawback window after collection | 120 days |
| Payout day each month | Day 15 |
| Minimum payout (a lower balance rolls over) | AED 370 |
| Time to question a statement | 30 days |
| Payee and tax details due within | 180 days of your first accrual |
| Notice of a change in the terms | 30 days |
Who can join and what we ask
The Partner Program is open to firms and individuals who advise or serve businesses, and to software companies that build for them. Joining is free. We read every application and reply by e-mail. We may approve or decline an application, and if we decline, we tell you in writing.
What we ask of you
- A valid licence or registration to operate in your country, if your work needs one. Individuals must be adults who can lawfully enter an agreement.
- Accurate details about you and your business, kept up to date: legal name, address, contact person, bank account, and your VAT registration number (TRN) if you have one.
- That neither you nor your owners or managers are on a sanctions list that applies to us.
- That you read and accept the Partner Agreement and the Commission Schedule before you start. We keep a record of what you accepted and when.
If we approve you
You get an e-mail with a link to set your password in the partner portal at https://partner.tarleaks.com. There you read your agreement, accept it, and see your Schedule A, your clients, your statements and your payouts.
How a client is credited to you
A client is credited to you when it creates its Tarleaks workspace, or orders a self-hosted licence. These can credit a client to you, and we apply them in this order:
- An approved deal registration. For a company you are actively working with, you register the deal in the partner portal. If we approve it, it is valid for 90 days and comes before any partner link for that company during that time. We may decline a registration, with a reason, for example when the company is already a client or someone else registered it first.
- Your referral link. When someone arrives on tarleaks.com through your link, we save a first-party cookie called
tl_reffor 60 days. If that person later creates a workspace, the partner whose link was used last is credited.
In addition, a Tarleaks administrator may assign a partner to a client at the client's written request. We tell the partner concerned.
Good to know
- The credit is decided once, when the client creates its workspace or orders its licence. A later link does not change it.
- Self-referral earns no commission. You cannot refer yourself, or a business you own or control.
- If two partners claim the same client, we apply the order above first. If that does not settle it, we decide fairly, in writing and with reasons. Please raise any concern within 30 days of the statement where the question first appears.
- A client never pays more or less because of you. Commission follows the cash we actually collect.
How your commission is calculated
Commission is calculated on the net cash we actually collect from the client, excluding VAT. Money that has not reached us does not count: no cash collected, no commission. Free periods, credits and amounts in dispute do not count until the money is collected.
Your method and amounts are in your Schedule A. Unless it says otherwise, the standard terms are 10% for 12 months, and a reseller's margin is 20% of the net collected amount, calculated and paid in the same way as commission.
There are several methods. Your Schedule A says which one you have. Each is explained here with a worked example taken word for word from the Commission Schedule.
Illustrative numbers
All numbers in the worked examples are made up to explain the rules. They are not offers, forecasts or prices.
Percentage, recurring
A percentage of each collected payment, for a number of months from the client's first payment, or for the life of the client if your Schedule A says so.
Example (illustrative numbers). Rate 10%, 12 months. Client Alpha is invoiced 1,000 plus 50 VAT each month. We collect 1,050 on 3 January 2027. The Net Collected Amount is 1,000, so the commission is 100. The same happens for each monthly collection up to 3 December 2027. That is 12 collections and 1,200 in total. The collection on 3 January 2028 is 12 months after the first payment, so it earns nothing.
Worked example from the Commission Schedule: clause 4.3
Percentage, one time
A percentage of the client's first collected payment only. Later payments earn nothing.
Example (illustrative numbers). Rate 15%. Client Gamma's first payment is 1,800 net of VAT, so the commission is 270. Its second payment, also 1,800, earns nothing.
Worked example from the Commission Schedule: clause 4.4
Fixed amount, one time
A fixed bounty for each qualifying client. A client qualifies when its first collected payment is at least the minimum in your Schedule A.
Example (illustrative numbers). Bounty 300, minimum 500. Client Delta's first payment is 800 net, so it qualifies and the bounty is 300. Client Epsilon's first payment is 400 net, which is below the minimum, so no bounty is earned for Epsilon.
Worked example from the Commission Schedule: clause 4.5
Per seat
A fixed amount for each paid seat in each month, for a number of months from the client's first payment. We use the peak number of seats in the month.
Example (illustrative numbers). 5 per paid seat per month, 12 months. Client Zeta has 10 paid seats in month 1, so commission is 50. In month 2 it has 14 paid seats, so commission is 70. In month 3 it is invoiced for 14 seats but we collect only half, 700 of 1,400. That counts as 7 paid seats, so commission is 35. When the other half is collected, a further 35 accrues.
Worked example from the Commission Schedule: clause 4.6
Tiered
A percentage that steps up as your results grow, either with your cumulative net collected amount in the calendar year or with the number of your active clients in that year. The count starts again each year on the first of January.
Example (illustrative numbers), basis (a). Bands: up to 50,000 at 8%; above 50,000 up to 150,000 at 10%; above 150,000 at 12%. Your cumulative Net Collected Amount so far this year is 48,000. We collect 5,000. The first 2,000 completes the first band and earns 8%, which is 160. The remaining 3,000 falls in the second band and earns 10%, which is 300. Commission on this collection is 460.
Example (illustrative numbers), basis (b). Steps: 1 to 4 active clients at 8%; 5 to 9 at 10%; 10 or more at 12%. In March, a fifth client makes its first payment of 2,000 net. Your count becomes 5, so this collection earns 10%, which is 200. Collections from earlier clients keep the rate that applied when they were collected.
Worked example from the Commission Schedule: clause 4.7
Hybrid: a bounty plus a percentage
A one-time bounty for each qualifying client, plus a recurring percentage for a number of months from the first payment.
Example (illustrative numbers). Bounty 200, minimum 500, 5% for 12 months. Client Eta's first payment is 1,000 net. Commission is 200 plus 5% of 1,000, which is 50, so 250. Its second payment of 1,000 earns 50.
Worked example from the Commission Schedule: clause 4.8
Self-hosted licence
For clients who run Tarleaks on their own servers: a percentage of the licence fee collected, and a lower percentage of maintenance renewals collected.
Example (illustrative numbers). 12% of the licence fee and 4% of renewals, 36 months. Client Theta's licence fee of 20,000 net is collected in two instalments of 10,000. Each instalment earns 1,200, so the total is 2,400. In the following year its maintenance renewal of 4,000 net is collected. It is within 36 months, so commission is 160.
Worked example from the Commission Schedule: clause 4.9
When you are paid
Every commission amount moves through stages, and your monthly statement shows the stage of each line:
| Stage | What it means |
|---|---|
| Accrued | The money was collected. The holding period is running. |
| Cleared | The holding period has ended. The amount counts toward your next payout. |
| Paid | We have sent the payout. |
| Reversed | The client was refunded, charged back or credited within the clawback window, and the amount was taken back. |
Worked example from the Commission Schedule: clause 3.1
The holding period
Commission becomes payable after a holding period of 45 days, counted from the day we collect the money. It gives refunds and chargebacks time to appear, and it protects you, because it keeps most reversals away from money you have already received.
15.1 Holding. Client Alpha's first commission of 100 accrues on 3 January 2027. The holding period of 45 days ends on 17 February 2027. The payout day of 15 February comes before that, so the first payout that can include it is 15 March 2027.
Worked example from the Commission Schedule: clause 15.1
If a client is refunded: the clawback window
If a client is refunded, charged back or credited within 120 days of the day we collected the money, we reverse the commission earned on that money, in proportion if only part was refunded. If it was not paid yet, we reverse it in your statement. If it was paid, we deduct it from your later payouts, before the minimum payout is tested. A refund after that window does not change your commission.
15.3 Refund and clawback. Client Beta pays 1,000 net on 10 March 2027. Your rate is 10%, so commission is 100. It clears on 24 April 2027.
- Refund before payout. Beta is refunded in full on 20 March 2027, 10 days after collection. The 100 is reversed in your statement. You owe nothing. If Beta had been refunded only 400, we would reverse 10% of 400, which is 40.
- Refund after payout. The 100 is paid on 15 May 2027 within a larger payout. Beta's bank charges the payment back on 30 June 2027, 112 days after collection, which is within the 120-day window. On 15 July your cleared balance is 520. We deduct 100, leaving 420. That is above 370, so we pay 420.
- No future payouts. If your agreement had ended and there was no payout to deduct from, you would repay the 100 within 30 days of the statement that shows it.
- After the window. If Beta is refunded on 18 July 2027, which is 130 days after collection, your commission is not affected.
Worked example from the Commission Schedule: clause 15.3
Payout day and minimum payout
We pay on day 15 of each month the commission that has cleared the holding period, if your balance is at least AED 370. If it is lower, it rolls over to the next month and does not expire while your agreement continues. If the day is a weekend or a UAE public holiday, we pay on the next working day.
15.2 Minimum payout and roll-over. Alpha's monthly commission clears as follows. Alpha is your only client.
| Collected | Commission | Cleared on |
|---|---|---|
| 3 January | 100 | 17 February |
| 3 February | 100 | 20 March |
| 3 March | 100 | 17 April |
| 3 April | 100 | 18 May |
| Payout day | Cleared balance | Result |
|---|---|---|
| 15 March | 100 | Below 370, rolls over |
| 15 April | 200 | Below 370, rolls over |
| 15 May | 300 | Below 370, rolls over |
| 15 June | 400 | At least 370, paid in full: 400 |
With several clients the balance grows faster.
Worked example from the Commission Schedule: clause 15.2
We pay by bank transfer (IBAN or SWIFT) into an account in your own name. We pay our own bank's fees. Any intermediary or receiving bank fees are yours, unless we say otherwise. Each payout run may need approval by our finance team; if a run is delayed, we pay as soon as it is approved.
Currency
Commission is calculated and paid in the currency stated in your Schedule A (by default AED). If the client pays in another currency, we convert at the rate published in the platform on the day of collection, and your statement shows the rate.
Example (illustrative numbers). A client pays 1,000 EUR net of VAT. The platform rate on the collection date is 1 EUR = 4.00 AED. The Net Collected Amount is 4,000 AED. At 10%, the commission is 400 AED.
Worked example from the Commission Schedule: clause 9.2
Your payee and tax details
Please give us your payee details (a bank account in your name) and your tax details within 180 days of your first accrual. If you do not, that accrual is released, which means you lose the right to it. Commission that accrues after you give the details is not affected. Please tell us promptly if they change.
Statements and questions
We publish your statement in the partner portal each month. You have 30 days from its date to question it: write to info@tarleaks.com and say which line and why. We review it and reply in writing, and amounts you do not question are paid on time.
VAT and invoices
What we need from you depends on whether you are registered for VAT.
If you are registered for UAE VAT
Please give us your VAT registration number (TRN). Your commission is then subject to VAT at the rate that applies (5% in the UAE), and a tax invoice is needed for each payout. There are two ways to provide it: you upload your own tax invoice in the partner portal, or, if you opt in to self-billing, we issue the tax invoice on your behalf.
With self-billing, each document shows your TRN and ours, and says that we issued it on your behalf. You do not issue your own invoice for the same commission. You have 30 days to object in writing, and you can withdraw your consent at any time. Self-billing is optional and applies only to partners registered for VAT.
If you are not registered for UAE VAT
We give you a commission statement and a payment advice. No VAT is added. If you become registered, tell us and give us your TRN, and VAT then applies from the date of your registration.
If you are a foreign partner
A partner with no UAE establishment is paid without UAE VAT. Where the law requires it, we account for the reverse charge ourselves.
The minimum payout is tested on commission excluding VAT. If we reverse commission on which VAT was invoiced, we issue a tax credit note and the VAT is adjusted too.
15.4 VAT and self-billing. Your statement for the month shows cleared commission of 800 and a reversal of 100. The net commission is 700. This is above the minimum of 370, so it is paid on the payout day.
- VAT-registered partner with self-billing. We issue a tax invoice for 800 plus 40 VAT, which is 840, and a tax credit note for 100 plus 5 VAT, which is 105. The payout is 735. Both documents show both TRNs. You have 30 days to object.
- Partner not registered for VAT. You receive a statement and a payment advice. The payout is 700. No VAT is added.
- Foreign partner. The payout is 700, without UAE VAT. We deal with any reverse charge ourselves.
- Bank fees. We pay our own bank's fees. If an intermediary bank deducts a fee, you bear it.
Worked example from the Commission Schedule: clause 15.4
How we ask you to behave
We want honest introductions from people our clients can trust. In short:
- Be honest. Describe Tarleaks accurately. Do not make claims about features, prices, availability, security or results that you cannot support, and never say that you are Tarleaks or part of Tarleaks.
- No bribery. Do not give, offer, promise or accept gifts, payments or other benefits to or from a client's staff, or anyone else, to influence a decision to buy or keep Tarleaks. Follow the anti-bribery laws that apply to you. Tell us promptly if you suspect a breach.
- Use our brand properly. Use only the name, logo and materials we publish in the partner portal, and follow the brand rules there. Do not register domain names, social accounts or app names that contain or resemble our brand, and do not bid on our brand in paid advertising.
- Respect client data. Get a client's consent before you share its details with us. Use the information we share about a client only to manage your relationship with it and to understand your commission. Do not sell it, publish it or use it for anything else, and tell us without delay if you suspect it was lost or accessed without authority.
- Be open with clients. If you advise a client on choosing software, tell the client that you may earn a commission from us.
- Do not spam or pressure anyone. Follow the laws on marketing and electronic messages, and our Acceptable Use Policy.
- Sanctions and money laundering. We screen payees. Please give us the information we reasonably need, and understand that we may delay or refuse a payment, and tell you why in writing, if a payee cannot be cleared or the law requires it.
Suspension and leaving
- Either of us can end the Partner Agreement by giving the other written notice; the agreement states the notice period. We may end it at once, by written notice, for a serious breach: fraud, misleading clients, bribery, breach of sanctions law, misuse of a client's data, or another serious breach that cannot be fixed.
- We may suspend you while we look into a suspected serious breach. We will tell you why, and we will lift the suspension if the concern is resolved.
- From the effective date of a suspension or of the end of the agreement, no commission accrues on collections made after that date. Commission earned on earlier collections is settled in the normal cycle, subject to the holding period, the clawback window and the minimum payout.
- While you are suspended, and after the agreement ends, you can still sign in to the partner portal to look at your statements, documents and payouts. Changes are paused, and after the end your referral link no longer credits anyone.
- If we end the agreement for a serious breach involving fraud, misleading clients or bribery, we may withhold unpaid commission. We will explain the reason in writing.
- When the agreement ends, please stop describing yourself as a Tarleaks partner. The client remains our client, and nothing in the agreement stops a client from choosing its own provider.
How the rules change
- We may change the program terms, the Commission Schedule and your Schedule A by giving you 30 days' notice in the partner portal and by e-mail.
- A change to your method or amounts applies only to commission that accrues in the future: from the day you accept the new Schedule A, or from the end of the notice period if you have not accepted by then. A change that is better for you may apply at once. We never change commission that has already accrued.
- When a new version of a document needs your acceptance, the partner portal asks you to read and accept it again, and we keep a record of what you accepted and when.
- If you disagree with a change, you can end the agreement during the notice period by telling us in writing. The earlier terms then apply to collections up to the date it ends.
- If you carry on introducing clients after the new terms start, you accept them.
The full documents
Ready to apply?
Tell us about your firm. We reply by e-mail, and if we approve you, you get a link to set your password and read your agreement.