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Correspondents come from the shared register

What moves

Each correspondence party points at a party in the register, its name and details follow changes made here, and a merge moves the letters of the duplicate to the surviving record.

Before you start

  • Correspondence in your plan

Step by step

  1. Correspondence officerCorrespondence Register

    Registers an incoming letter from a company.

    You see:The letter names a correspondence party.

  2. Account executiveContacts & Partners

    Corrects the company's name in the register.

    You see:The party page shows the new name.

  3. Updates the correspondence party's copy.

    You see:The letter register shows the corrected name.

  4. Records managerContacts & Partners

    Merges two entries for the same sender.

    You see:Letters of both now sit under one correspondent.

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