Notification Centre — workflow notifications, inbox and alerts for your ERP
The Notification Centre turns what happens in each module into a clear message for the person who must act, in the app and by email, and optionally by text message. More than two hundred notification types are ready on day one, and it is part of every workspace. Administrators choose channels and rewrite the wording, people set their own preferences and quiet hours, and every email carries your branding.
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139 features in 15 areas · works with 31 other modules · 8 team workflows
Full feature list
Inbox and notification bell
Where every person sees what needs them, in one place, whichever module it came from.
- Notification bell with unread count — A bell in the top bar shows how many notifications you have not read, up to 99+, and refreshes on its own every half minute so you do not have to reload the page.For: Employee, Manager, HR manager, Tenant admin
- Latest ten in a drop-down — Click the bell to see your ten most recent notifications without leaving the page you are on. Each one opens the record it is about, and View all takes you to the full inbox.For: Employee, Manager, HR manager, Tenant admin
- Full inbox with All and Unread tabs — The inbox lists your 200 most recent notifications with a title, the message, a label for the type of notification and the time. Switch to Unread to see only what still needs attention.For: Employee, Manager, HR manager, Tenant admin
- Mark one or all as read — Mark a single notification as read, or mark everything as read with one button. It only ever changes your own notifications, never anyone else's.For: Employee, Manager, HR manager, Tenant admin
- One click from the bell to the record — Notifications that carry a link open the leave request, invoice, ticket, task or document they are about straight from the bell, the start page or the employee dashboard, so acting on it takes one click instead of a search.For: Employee, Manager, HR manager, Tenant admin
- Private to the person it is for — Each person sees only their own notifications. There is no screen or Copilot tool for reading someone else's inbox, even for an administrator.For: Employee, Manager, HR manager, Tenant admin
- Inbox and alerts home — A start page for the module shows your unread count, how many notification types are available, your six newest unread items coloured by urgency, and shortcuts to the inbox, company settings and your quiet hours, plus a Mark all read button.For: Employee, Tenant admin
- Unread count on your home page and dashboard — Your home page shows your unread count on the Inbox and alerts tile, and the employee dashboard lists your five newest notifications, so the inbox is not a separate chore.For: Employee, Manager, HR manager, Tenant admin
- Urgency shown on every item — Each notification carries an urgency from 1 (information) to 4 (critical). On the start page critical items show in red and high-urgency ones in amber, so the urgent ones stand out.For: Employee, Manager, HR manager, Tenant admin
- Chat notices kept out of usage analytics — Notices about chat messages hold names and message previews, so the inbox and the start page mark them to be left out of any usage analytics.For: Employee, Manager, HR manager, Tenant admin
- Arabic for the start page and preferences — The Inbox and alerts start page and your personal notification preferences, including quiet hours and digest controls, are translated into Arabic. The inbox, company settings, template and webhook screens currently show English labels, although templates themselves can be written in Arabic.For: Employee, Manager, HR manager, Tenant admin
- Included in every workspace — The Notification Centre is one of the base modules every workspace holds and cannot remove, so an approval or reminder raised in any other module always has somewhere to land.For: Tenant admin
Ready-made notifications across your business
More than two hundred notification types come built in, so the right people hear about what matters from the first day, with nothing to design.
- Over 200 notification types out of the box — Notifications ship for more than twenty modules, each with a clear title, message, urgency and default delivery channels. Administrators switch them on and off rather than build them. A few chatty ones start switched off.For: Employee, Manager, HR manager, Tenant admin
- HR and people alerts — New hires and departures, pay changes, approval steps waiting on a named person, benefit claim decisions, onboarding and offboarding reminders, probation and contract end dates, due appraisals, and expiring visas, residence permits, work permits and certifications.For: HR manager, Manager, Employee
- Leave request and decision alerts — A new leave request tells the employee's line manager. An approval or refusal tells the employee.For: Employee, Manager
- Payroll and Wage Protection System alerts — Payroll runs submitted, rejected or posted, payslips ready, settlements posted, and Wage Protection System (WPS) files rejected, overdue or approaching their deadline, each to the right payroll people.For: Payroll manager
- Finance and ledger alerts — Supplier bills submitted and approved, payments recorded, invoices sent, reminded and voided, credit notes issued, post-dated cheques cleared or bounced, payment batches approved and paid, periods and fiscal years closed or reopened, scheduled reports ready and unusual-entry findings, to the finance roles that act on them. Most appear in the bell; the more urgent also go by email.For: Accountant, Finance controller
- GCC e-invoicing deadline alerts — Twenty alerts follow an electronic invoice from issue to clearance: rejections, filing deadlines at risk, device certificates expiring, connection problems and official notices due. Five routine ones start switched off. A last-hour warning on a Saudi Zakat, Tax and Customs Authority (ZATCA) deadline rises to critical and also goes to company administrators.For: Accountant, Tenant admin
- Sales, orders and store alerts — Deals reassigned or won, stage changes, approvals and commissions waiting, orders confirmed, dispatched, delivered or cancelled, returns approved or completed, and paid, cancelled or refunded store orders.For: Sales manager
- Stock, assets, fleet and rental alerts — Low stock, stock entries waiting, new assets, vehicle papers and driver licences expiring or lapsed, vehicle hand-overs, rental pick-ups due, rentals overdue and damage reported.For: Inventory manager, Fleet manager
- Support, subscriptions and point-of-sale alerts — New tickets, replies, state changes, missed deadlines and ratings; subscription renewals, trials ending and overdue payments; and cash-drawer differences, large refunds and rejected offline sales at the till.For: Helpdesk agent, Subscriptions manager, POS manager
- Projects, correspondence and recognition alerts — Task assignments, overdue work, mentions and risk flags in projects; letters registered, routed, approved, escalated or due for disposal; and kudos, badges, nominations and reward redemptions.For: Project manager, Employee
- Meetings, chat and activity alerts — Recordings, transcripts and minutes ready, mentions and direct messages while you are away, missed calls, and invitations, cancellations and due reminders for scheduled activities.For: Employee
- Reports, insights and campaign alerts — Scheduled finance and Insights reports ready, report alerts fired or cleared, and influencer campaign consent, permit, engagement and report notices.For: Employee, Manager
- Account and security emails — Password reset requests, invitations to join, password changes, unusual sign-ins, account lock-outs and new API tokens are sent as branded emails to the person concerned, through the same pipeline as everything else.For: Employee
- Quiet by default where volume is high — Chatty status steps, such as each e-invoice issued, each store order placed or each subscription created, ship switched off so inboxes are not flooded. An administrator can switch any of them on.For: Tenant admin
Notices that ask you to act or tell you it moved
Hand-overs, assignments and decisions reach the person concerned in the bell, on the phone for some, and the notice opens the record it is about.
- Training assigned to you — When a manager assigns you a course, you are told once, with its name, whether it is required and the date to finish it by. Assigning the same course again does not tell you twice, and the notice opens the course. A manager who assigns a course to themselves is told too.For: Employee, Manager
- Your expense claim is decided — The person who claimed is told when the claim is approved, turned down (with the approver's note) or paid (with the amount). Nobody else receives these.For: Employee, Accountant
- A ticket assigned to you — When a ticket is given to a person on the support desk, that person is told with the ticket number and title. Assigning a ticket to yourself tells nobody.For: Helpdesk agent
- Vehicle incident reports reach reviewers — When a driver or colleague reports an incident, a traffic fine or damage on a vehicle, everyone who reviews reports is told with the plate and the reporter's name. When the report is reviewed, closed or reopened, the person who reported it is told. The notice opens the report.For: Fleet manager, Employee
- Purchase orders sent and transfers on their way — People who receive goods are told when a purchase order is sent to its supplier, with the expected date. People who post stock moves are told when a transfer leaves its warehouse, so the receiving side can get ready.For: Inventory manager
- A new message in a campaign conversation — When the agency, a creator or a brand writes in a conversation about a campaign, the people who read campaign conversations on the other side are told with the conversation's subject and the author's name. The message itself is never in the notice: open the conversation to read it.For: Manager
- Activities put in your name — When someone puts a to-do, call, meeting or other activity in your name, you are told with its summary, the due date and, when there is one, the record it is on. Assigning an activity to yourself tells nobody.For: Employee, Manager
- Maintenance work orders and asset hand-overs — A maintenance work order given to you by someone else reaches you with its priority and due date, and again if it passes its due date unfinished. By default 24 hours after an asset is handed to you, you are asked once to confirm that you received it; your company can set that wait between 1 hour and 14 days, and hand-overs older than 30 days are skipped.For: Employee, Manager
- Probation outcome — When a probation outcome takes effect (passed, extended or not passed once HR has confirmed it), the employee is told in the app and by e-mail. The e-mail also gives the new end date of an extension, and the notice opens the employee's HR record.For: Employee, HR manager
- Work anniversaries — On the day, the person and their manager are told of a work anniversary, once per year of service, and the notice opens the person's HR record. An administrator can switch it off under Settings, Features, HR, Work anniversaries; it is on by default.For: Employee, Manager, HR manager
- Birthdays — When a company switches Birthday recognition on, the person and their manager are told on the person's birthday, unless the person has chosen not to announce it. It is off by default because a birthday is personal data.For: Employee, Manager, HR manager
- Construction approvals and VAT-on-retention dates — Everyone who may approve budget changes is told when a budget transfer between two cost codes waits for a decision; that includes the person who raised it if they hold the permission, though nobody can decide their own transfer. A progress claim sent for certification reaches the job manager, the quantity surveyor and the people who may certify it. By default 30 days before the VAT on held retention falls due (your company can set 1 to 365 days), and again on the day, the job manager and the invoicing team are told, while retention is still held.For: Project manager, Finance controller
- Influencer advertiser permit reminders — At 60, 30, 14 and 7 days before an influencer's UAE Media Council advertiser permit ends, and once more when it has ended, the people who manage influencers are told, once for each step.For: Manager
- Project notices open the right place — A notice about a task or a comment opens the project on that task, an approval opens its approvals tab, submitted hours open its time tab, and a project-level notice, or a risk flag that names no task, opens the project home.For: Project manager, Employee
- Decide an approval from the phone's lock screen — On the phone, an approval notice carries what the mobile app needs to offer Approve and Reject on the notice itself, for leave, time corrections, HR requests, finance and sales approvals, project approvals and submitted hours, letters, agent approvals, social posts and construction variations, diaries and budget transfers. Your permissions, approval steps and audit trail apply exactly as on the web. When a note is required the app opens instead.For: Employee, Manager
Who gets told
Each notification is aimed at the person or role that must act, worked out at the moment it happens, so reorganisations are followed automatically.
- Aimed by role, permission or relationship — Each notification type comes with its own audience rule: the requester, the approver, the line manager or the manager's manager, a department head, followers of a record, the owner of a project, or everyone who holds a given permission. Companies cannot yet edit those rules on screen.For: Employee, Manager
- Worked out when it happens, not when it was set up — Who receives a notification is decided at the moment it happens. A new manager or a changed department is reflected immediately, with no one maintaining mailing lists.For: Employee, Manager
- Recipients named in the message itself — Mentions and assignments name the people to tell, so every person mentioned in a project comment is notified once, even when several are named. The approvers named on a letter's approval request are told too, and so is anyone standing in for one: in the default sequential chain each level is told when its turn comes, and in a parallel chain everyone at once.For: Project manager, Employee
- Followers get the news — People following a deal or record are told when it is reassigned or changes hands, alongside the new owner.For: Sales manager
- Fewer people rather than a failure — If one way of finding a recipient does not resolve, the rest still run. The system prefers telling fewer people over dropping the notification altogether.For: Employee, Manager
- Critical warnings widen the audience — When an e-invoicing deadline reaches its critical stage, the warning is added to the company administrators as well as the operators who file the invoices.For: Accountant, Tenant admin
- Outside guests by email — A meeting invitation to a guest outside your company goes to the guest's own email address. This is allowed for the meeting invitation only, so a message cannot be redirected to arbitrary outside addresses.For: Employee
- Per-project switch for project notifications — Project notifications are off until a project turns them on. A project can then choose which kinds to send and on which channels, and can narrow but never exceed what the company allows.For: Project manager
Delivery channels
The same notification can reach people in the app and by email, and optionally by text message, depending on what you switch on.
- In-app notifications — Every notification lands in the person's inbox and bell with its link to the record, unless the company or the person has switched the in-app channel off for that type.For: Employee, Manager, HR manager, Tenant admin
- Branded email notifications — Notifications are sent as email with your logo, colours, fonts, footer, support address and website, so what arrives looks like it came from your company, not from a generic system.For: Tenant admin, Employee
- Text message (SMS) delivery — A notification can also go as a short text message, cut to 160 characters, to the mobile number on the employee's HR record. It is sent alongside the email, so the email channel must be on for that notification, and it needs a text-messaging account set up by your platform operator.For: Tenant admin, Employee
- Missing phone numbers are flagged — If someone has no mobile number on file, the text message is recorded as failed for that reason instead of vanishing, so incomplete profiles can be found and fixed.For: HR manager
- See, remove or clear SMS keys — Each saved SMS provider key shows on its own line with only its last characters. An administrator can remove one key, or clear every key at once after a warning that texts stop until SMS is set up again.For: Tenant admin
- Calendar invitations in email — An email can carry a calendar invitation or cancellation so Outlook, Gmail and Apple Mail show Accept and Decline and write the meeting into the recipient's own calendar.For: Employee
- Each channel switchable per notification — For each notification type, the company chooses which of in-app, email and text message apply, and each person can then switch channels off for themselves.For: Tenant admin
Personal preferences, quiet hours and digests
Every person tunes their own noise level, within the rules the company sets.
- Choose channels per notification type — In Settings, Profile, Notifications you can turn in-app, email and text message on or off for each notification type, with a draft you keep or throw away before anything is saved.For: Employee, Manager, HR manager, Tenant admin
- Grouped by module and focused on your role — Preferences are grouped by the module that raises them and show what is relevant to your role by default. One tick shows every module, so the list stays short without hiding anything.For: Employee, Manager, HR manager, Tenant admin
- Search and bulk switches — Search for a notification by name and switch a whole channel, or a whole module, on or off in one click, then adjust the exceptions.For: Employee, Manager, HR manager, Tenant admin
- Personal quiet hours — Set a daily window in your own time zone, such as 10 pm to 7 am. During it, emails and text messages that are not critical are held instead of sent, and they are not sent afterwards. The notification still appears in your inbox, and one summary notice replaces them once the platform's catch-up step has run. Leave both times empty to switch it off.For: Employee, Manager, HR manager, Tenant admin
- Instant, daily or weekly digests — For each notification type you can ask for it instantly, once a day or once a week. Its emails and texts are held, not sent later, and replaced by one summary notice in your inbox. The notice appears when the platform runs its catch-up step, so timing depends on how your operator schedules it.For: Employee, Manager, HR manager, Tenant admin
- Critical alerts skip quiet hours and digests — Urgency 4 notifications, such as a last-hour e-invoicing deadline, ignore quiet hours and digests for everyone. That keeps legal and security deadlines from sitting unseen in a summary.For: Employee, Manager, HR manager, Tenant admin
- One-click unsubscribe from an email — Every notification email carries a one-click unsubscribe link and the standard unsubscribe header that Gmail and Outlook show, so a person can stop one type of email without logging in.For: Employee
- Unsubscribes are remembered and respected — An unsubscribe is recorded for that person and notification type and every later email is skipped and logged as suppressed, instead of being sent anyway.For: Employee
- Quiet hours and preferences through the Copilot — Ask the Copilot to read your notification preferences or set your quiet hours and time zone, and it does it through the same checks as the screen.For: Employee
Company-wide settings and templates
Administrators decide what the company sends, on which channels and in what words, without a developer.
- Switch any notification on or off — A table lists every notification type with its module. Tick a box to enable it, or untick it so it is dropped for the whole company.For: Tenant admin
- Choose channels for each notification type — For each notification type, tick which of in-app, email and text message it uses. Changes are saved together with one button.For: Tenant admin
- Filter, sort and focus on one module — Filter the table by module or by whether a channel is on, and sort it. CRM settings link straight to a version filtered to the CRM notifications.For: Tenant admin
- Edit the email subject and wording — Pick a notification, rewrite its email subject and body in a visual editor, and save it as your company's own version. Leave the subject empty to keep the default. The subject also becomes the title in the inbox. The short in-app text is not edited here.For: Tenant admin
- Insert details with a variable menu — An Insert variable menu adds fields to your wording. Notifications such as hires and leave, payroll runs and payslips, and password and account emails list their own fields; others list only a few general ones such as the company name.For: Tenant admin
- Live preview with sample data — A preview pane shows your wording with sample values in place of the fields before you save, so you see roughly how the email will look.For: Tenant admin
- Send yourself a test email — Send the draft, even unsaved, to an address you choose to check it in a real inbox before the whole company receives it.For: Tenant admin
- Your wording keeps the branded frame — Edited wording is placed inside the company's branded email layout, so editing the message keeps the logo, colours and footer.For: Tenant admin
- Safe formatting only — The editor accepts normal formatting such as headings, lists, tables, links and images. Scripts and unsafe markup are removed when you save and again when the email is sent.For: Tenant admin
- Write the message in Arabic or English — Templates are free text, so you can write each notification in Arabic, English or both. The built-in wording is English.For: Tenant admin
- Account-security notices cannot be switched off — Sign-in alerts, lock-outs, password changes, invitations and reset links stay on for everyone. Your company chooses how they are delivered, never whether, and the On box for them is greyed out with the reason. They must keep the app or e-mail, so a text message or phone alert alone is refused.For: Tenant admin
- Saved all at once, with only real channels — The notification table saves in one step: either every change is stored or none is. A notification that is on must keep at least one channel, and only in-app, e-mail, text message and phone push are accepted.For: Tenant admin
Email delivery and sender setup
Send from your own address, see at once when delivery is failing, and rely on the platform sender if you set nothing up.
- Works from day one with the platform sender — With no setup, notification emails go out through the sender the platform operator has configured, so new companies receive email immediately.For: Tenant admin
- Send from your own mail server — Enter your Simple Mail Transfer Protocol (SMTP) host, port, user and password and your From name, From address and reply-to address. The credentials are stored encrypted and never shown again.For: Tenant admin
- Platform switch for bring-your-own email — The platform operator can turn bring-your-own email off for everyone, which sends all mail through the platform sender. The test button then refuses with a clear message, so a successful test never hides that real notifications use the platform sender.For: Platform administrator
- Send a test email — A Send Test Email button sends a real message through your saved setup and shows the provider's own answer if it fails.For: Tenant admin
- A banner when email is failing — The setup page shows the last delivery, how many recent emails failed and the provider's exact error, with a plain note that Gmail or Microsoft usually needs an app password. You see the problem on the page that fixes it.For: Tenant admin
- Rate limit with automatic catch-up — A company sends at most 100 emails a minute. Anything over is queued with its rendered content and released by a sweep that runs every minute, up to 50 queued emails per company each time, rather than being refused.For: Tenant admin
- Queued emails are retried, then fail clearly — A queued email that fails on a later try is retried up to three times and then marked failed with the reason kept. An email that fails on its first try is marked failed straight away, so the reason shows on the setup page.For: Tenant admin
- Every email is recorded — Each send is recorded as sent, queued, failed or suppressed, with the provider that carried it and its error if any. The setup page shows the latest result.For: Tenant admin
- Personal data trimmed from every notification — Each notification type has a list of the fields it may carry, and everything else is stripped before the in-app and email message is built, so a notification cannot leak details that nobody intended to include.For: Tenant admin
- Branding follows Settings, Branding — Logo, brand colours, fonts including an Arabic font, the email footer, support address, website and privacy link all come from your branding settings. A company with nothing uploaded still gets a clean, legible email.For: Tenant admin
- Your own e-mail signature — Each person writes a signature once (text and links, or one picture) and it is added under the e-mails they send to customers, suppliers and candidates from the system. It is never added to system messages such as password resets or sign-in codes. A live preview and "Send me a test" show exactly what people will receive.For: Employee, Manager, HR manager, Tenant admin
- A company signature for everyone without their own — An administrator sets a default signature under Settings, Notifications, E-mail provider. Everyone who has not written their own uses it, and anyone can switch their own off. People who write their own keep it.For: Tenant admin
- Your name on the e-mails you send — Set the name shown in the From line (for example "Sara Ahmed | Acme"). The sending address stays the company's, and replies come to your own e-mail address.For: Employee, Manager, HR manager, Tenant admin
Email outbox and email test mode
See every e-mail your company sent, held back or failed, and pause e-mail while you test so nobody's inbox fills up.
- Every e-mail in one outbox — Settings, Notifications, Email outbox lists every e-mail your company sent, held back or failed, newest first: who it was for, the subject, what kind of message it was and, for a failure, the mail provider's reason. Filter by Held back, Sent or Failed, or search by address or subject; records are kept for 30 days by default.For: Tenant admin
- Open an e-mail as the reader sees it — Click a message to open it beside the list, as the reader sees it or as plain text, with the sender, the reply-to address and every link it carries, so you can follow a link without anyone receiving the e-mail. Nothing in the preview runs by itself, and the opened message stays open after a page refresh.For: Tenant admin
- Pause e-mail while you test — Choose how long, from 30 minutes to 24 hours, and press Pause e-mail. Every message is still prepared in full but kept in the outbox instead of being sent, so a test fills nobody's inbox, while in-app notifications keep arriving as usual.For: Tenant admin
- E-mail switches back on by itself — A pause ends at the time it shows, so a forgotten or interrupted test never leaves your company silent. Resume e-mail now ends it early and Pause for this long from now extends it; the card shows the minutes left and how many e-mails were held back so far.For: Tenant admin
- Security e-mails still reach people — While e-mail is paused, sign-in codes, password resets and invitations can still go to real addresses, so nobody is locked out during a test. One switch on the same card decides it, and it is on by default.For: Tenant admin
- Send a held-back e-mail for real — If a held-back message should have gone, Send this one for real delivers it exactly as shown through your mail provider, after a confirmation. It goes once only, even if two people press it at the same moment, and the message then shows who sent it and when.For: Tenant admin
- Your outbox says when the platform's e-mail is paused — If your company sends through the platform's shared mail service and the platform operator has paused it, Settings, Notifications, Email outbox says so and shows how many of your company's e-mails are waiting. They are kept, not lost, until the operator sends or discards them. While the pause lasts, Send this one for real is refused with the reason, and a mail provider test is kept in the platform's outbox instead of being sent. Sign-in codes and other one-time links still go out by default, and a company with its own mail provider is not affected.For: Tenant admin
- Test addresses never receive mail — E-mail to addresses that can never receive it, on domains such as .test, .example and .invalid, is always kept in the outbox, even when e-mail is live, so no bounce lands in your sender's inbox. Such a message cannot be sent for real, and the mail provider test refuses such an address with the reason.For: Tenant admin
- One-time codes are not kept — A message that carried a one-time sign-in code or link and was really sent is kept without its text, so the outbox never holds a working code. A held-back message is kept whole, because nobody received it.For: Tenant admin
- The CRM says when an e-mail was held back — When someone sends a customer an e-mail from a CRM record while e-mail is paused, the screen says it was kept in the Email outbox, not sent, and the record's timeline says the same, so nobody believes a test message reached the customer.For: Account executive, Tenant admin
- Three permissions and a company switch — Seeing the outbox, sending a held-back e-mail and pausing e-mail are separate permissions, given to company administrators by default. The whole feature can be switched off under Settings, Features, and the platform operator can switch it off for every company; mail to test addresses is still never sent.For: Tenant admin
Outbound webhooks for other systems
Register addresses for Zapier, Make, n8n or your own system, with signed requests, test sends, replay and a delivery log.
- Register a webhook for chosen activity types — Give a webhook a name, a web address and the activity types it should receive, picked from the same catalogue the notifications use. Delivery of live activity to webhooks is in beta, so send a test and check the log before you rely on it.For: Tenant admin
- Signed requests you can verify — Every request carries a signature header made with your webhook's own signing key, so the receiving system can prove it came from you.For: Tenant admin
- Signing key shown once — The signing key is displayed a single time when you create the webhook, and stored encrypted. To change it, delete the webhook and create it again.For: Tenant admin
- Delivery log — Open a webhook to see its recorded attempts with status, response code, time taken and a preview of the response, to debug the receiving end.For: Tenant admin
- Send a test — Send a sample request to a webhook with one click and see at once whether the other end accepted it.For: Tenant admin
- Replay a delivery — Re-send a past delivery to the receiving system, for example after you fixed it. The replay is added to the log.For: Tenant admin
- Separate read, change and delete permissions — Viewing webhooks, changing or testing them, and deleting them are three separate permissions, so a developer can watch deliveries without being able to remove anything.For: Tenant admin
- No passwords inside a webhook address — A webhook address cannot carry a user name or password, because the address is listed to everyone who may read webhooks. The receiving system is checked by the signature on every request instead.For: Tenant admin
Announcements
Tell a group of people something directly, without waiting for something to happen in a module.
- Send an announcement to a chosen audience — Send a title and message to everyone, to a role, to a department, or to a list of named people, optionally with a link. It appears in each person's inbox immediately. There is no announcement screen yet: it is sent through the Copilot or the programming interface (API).For: HR manager, HR specialist, Tenant admin
- Reaches only active people in your company — An announcement goes only to active accounts in your own company, and a list of named people is checked against your company so nothing can cross over to another one. A department announcement reaches only the employees who have a linked login.For: HR manager, Tenant admin
- Urgency up to 3 for company senders — Company senders can mark an announcement information, notable or important; the default is notable. Critical (4) is reserved for the platform so no one can override everyone's quiet hours.For: HR manager, Tenant admin
- The count of people reached is shown — Sending returns how many people received it, and an announcement that reaches nobody is recorded as empty in the audit trail so a typo in a role name is visible.For: HR manager, Tenant admin
- Audited broadcasts — Every announcement, including its audience and size, is written to the audit trail with its purpose and legal basis. An announcement that reaches nobody is recorded as empty.For: Tenant admin
- Announcements stay short and safe — A title can be up to 200 characters and a message up to 4,000, because each is copied into every recipient's inbox and e-mail. The link must open a page of the app, never another site.For: HR manager, Tenant admin
Privacy, audit and access control
Notifications carry personal data, so who may send, see and change them is controlled and recorded.
- Permissions for every action — Reading your inbox, setting your own preferences, editing company settings, setting up email, editing templates, sending test emails, viewing, changing and deleting webhooks, and sending announcements are each a separate permission.For: Tenant admin
- Everyone gets inbox access by default — The built-in internal roles can read its own inbox and set its own preferences out of the box; only administrators can change company-wide settings.For: Employee, Manager, HR manager, Tenant admin
- Announcements limited to HR and admins — Sending announcements is granted to HR managers, HR specialists and company administrators by default and can be given to others.For: HR manager, HR specialist, Tenant admin
- Unsubscribes recorded for the audit trail — When someone unsubscribes, a record with the purpose and legal basis is added to the audit log, even though they are not signed in.For: Tenant admin
- Passwords and signing keys stored encrypted — Mail server passwords and webhook signing keys are stored encrypted, bound to your company, and are not shown again by any screen or tool.For: Tenant admin
- Your data in your own database — Inboxes, preferences, templates and delivery records live in your company's own database, kept apart from other companies' data.For: Tenant admin
- Unsubscribe links are tamper-proof — Each unsubscribe link is signed, so it cannot be altered to unsubscribe someone else or to reach another company's list.For: Employee
AI, assistants and automatic jobs
Let the Copilot and connected assistants read and act on notifications, and know what the module does on its own.
- Copilot reads your inbox — Ask the Copilot what is unread, filter by notification type, and page through older ones, up to 50 at a time. It reads only your own inbox.For: Employee
- Copilot marks things read — Ask the Copilot to mark one notification or your whole inbox as read.For: Employee
- Copilot sends an announcement — An HR manager can ask the Copilot to announce something to everyone, a role, a department or named people. It shows what it will send and waits for confirmation first.For: HR manager, Tenant admin
- Copilot lists webhook activity types — Ask the Copilot which activity types a webhook can subscribe to.For: Tenant admin
- A Notifications expert in the Copilot — Questions about notifications, announcements, digests and quiet hours, in English or Arabic, are routed to a specialist that knows the rules, such as critical alerts always bypassing holds.For: Employee, Manager, HR manager, Tenant admin
- Connected AI assistants can use the same tools — Seven notification tools are also offered to outside AI assistants you connect to the platform, with every call limited by the signed-in user's own permissions.For: Tenant admin
- Delivery that reconnects by itself — The delivery engine reconnects on its own if its message source drops, retries a failed notification before asking for it again, and handles up to eight notifications at once so one slow email does not hold up everyone else's inbox.For: Tenant admin
- Retry sweeps run by themselves — A queued email is picked up every minute without anyone starting it.For: Tenant admin
- Copilot pauses e-mail and checks the outbox — An administrator can ask the Copilot whether e-mail is paused, pause or resume it, list sent and held-back e-mails, open one and send a held-back one for real. Pausing, resuming and sending ask for confirmation first.For: Tenant admin
Platform operator tools
For the team running the platform: the default sender, company email overrides, outage alerts and demo-request mail.
- Default platform email sender — The platform administrator sets the sender used by every company that has not set its own: Amazon Simple Email Service (SES), Postmark, a custom SMTP server or a Gmail account, with a From name, address and reply-to. Keys are stored sealed and shown masked, and a key left blank keeps the saved one. Test connection checks the keys with the provider without sending anything (for SES also the account's sending limits and whether it is still in the sandbox) and lists the DNS records the sending domain needs, such as DKIM, the return path and DMARC, ready to copy into your DNS.For: Platform administrator
- See which companies use their own sender — A platform screen lists each company, whether it has its own email setup and whether it has ever been verified.For: Platform administrator
- Outage alerts by email — Crash and incident alerts from the platform's monitoring are emailed to a list of recipients managed on screen, with a master switch, a delivery check and a test button that proves real delivery.For: Platform administrator
- Demo requests emailed to the sales team — When someone books a demo on the public website, the people on the sales list are emailed with the visitor's name, company, phone and message, outside any customer company's settings. The same request is filed as a priority ticket in the support desk.For: Platform administrator
- An outbox for the platform's own e-mail — Platform administrators see every e-mail the platform itself sends (partner program, billing, sign-up and trial, sales inquiries, support tickets and outage alerts) as sent, held back or failed, and open each one. Mail to test addresses is held back there too.For: Platform administrator
- Pause the platform's e-mail, then send or discard what waits — When the shared sender reaches a provider's limit, the platform administrator can pause it. Every message that would leave through it, the platform's own mail and that of every company without its own provider, is kept in the platform's outbox instead; nothing is dropped. Held mail can be sent one at a time, or a selection or all of it in the background at a set pace per minute so a new provider's limits are respected, or discarded: never sent, its text removed, the record kept. Resuming does not send the held mail by itself. Sign-in codes, password resets, invitations and sign-up links still go out by default, and companies with their own provider are not affected.For: Platform administrator
- Platform tools are for platform administrators only — Every platform notification screen and action is limited to platform administrators and refused for everyone else.For: Platform administrator
Learn it in the app
A guided tour inside Inbox teaches the work by having you do it.
- Hands-on guided tour — 3 short chapters (Your start page; Read and clear your inbox; Get fewer, better alerts) that start by themselves the first time you open Inbox. Each step waits for you to really do it, such as opening a list or saving a first record, and any chapter can be paused, resumed or replayed from the last row of the Inbox menu or from Tours in the account menu.For: Employee, Manager, HR manager, Tenant admin, Payroll manager, Accountant
Works with other modules
Finance alerts reach the right peopleBill, payment, period, scheduled-report and e-invoicing changes are announced to the finance roles named in each alert, in the bell, and by email for the urgent ones.Invitations, cancellations and reminders reach peopleScheduled activity invitations, cancellations and due reminders are delivered to the bell and by email, following each person's preferences.Send an announcement and read your inbox by conversationThe Copilot reads your notification inbox and preferences and, with permission and your approval, sends an announcement to everyone, a role, a department or named people.Registering an asset notifies the teamWhen an asset is registered, an in-app notice with its tag goes to people who may view assets.People are told when leave needs them or is decidedA new leave request tells the requester's line manager; an approval or refusal tells the employee.Consent, permit and report alertsCampaign consent requests, grants, refusals and withdrawals, permits expiring and reports published become messages to the matching role.Chat alerts reach the notification centreMentions, direct messages sent while you are away, missed calls and being added to a conversation become notifications.Register activity reaches people as alertsRegistering, routing, approving, dispatching, deadline reminders, escalations and disposal warnings each alert the person concerned.Reassigned deals and reminders reach the right peopleReassigned deals tell the new owner and followers; reminders for approvals, payouts and incomplete sales teams go to named people.Staff are told when an order needs themA paid, cancelled or refunded order becomes a message to the people whose role handles it; placed, shipped, delivered and abandoned-basket messages exist but ship switched off.Reminders, handover notices and incident notices reach the right personFleet announces an expiring paper, an expiring or lapsed licence, a vehicle handed over, a handover ended, an incident, damage or fine report filed and a report that moved on. The notification centre turns each into a message to the right people, in the app and, for reminders and handovers once mail is set up, by e-mail, in English, with a link to the record.Recognition alerts reach the right personKudos, badges, nominations and redemptions notify the person concerned, with email for the larger moments.Ticket changes become alertsNew tickets, replies, status changes, ratings and missed service deadlines go to the bell and by email to the right people. Assigning a ticket sends nothing, and a requester who only writes by email is not notified.HR alerts reach the right peopleHires, departures, pay changes, approval steps, benefit decisions, expiring visas and permits, probation and contract ends, appraisals and onboarding reminders go to the person who must act.Scheduled reports and alerts reach people by bell and emailWhen a scheduled report is ready or an alert fires or clears, Insights hands it to Notifications, which sends a message with a link.Low stock reaches the right peopleA low-stock alert goes to everyone who can read items, in the app and by email.People are told when recordings, transcripts and minutes are readyRecording, transcript and minutes notices reach the people who asked, and guest invitations go by email to outside addresses.People are told when payroll needs themSubmitted and rejected runs, posted runs, rejected or overdue wage files, payslips ready and posted settlements raise a notification to the payroll and finance roles concerned.The right person is told when a drawer is off or a refund is largeA closed session off by the alert amount, a large refund or an offline sale rejected when it synced notifies the people who manage sessions.Project alerts reach the right peopleTask assignments and overdue work alert the assignee; completions alert the owner; approvals alert the approvers. Each project chooses which alerts and channels it uses.Rental reminders reach the right peoplePick-up due, due back today, overdue, damage reported, cancelled and service due notices go to your staff by role.People are told when a return is completedA completed return sends a notice with the return number, refund amount and method to people who may view returns.Security alerts are emailed to the person concernedLock-outs, unfamiliar sign-ins, password changes, reset requests, invitations and new API tokens each produce a branded email to the person's own account.Your team is told when something needs a personRenewal reminders, trial endings, overdue payments, suspended licences and silent installations go to the people who hold the matching permission.Leave requests reach the approver and the decision reaches the employeeA submitted leave request notifies the approver; the approval or rejection notifies the employee.HR events and reminders reach managers and staffHires, exits, probation and contract endings, document signing, approvals and onboarding reminders notify the right people.Scheduled report noticeAccounting's saved report views send a notice when a scheduled send date arrives.Copilot reads and sends your notificationsCopilot lists, marks as read and sends announcements on your behalf, after you confirm anything that changes data.Invitations, addenda, results and reminders are sent for youProcurement sends an invitation, an addendum notice, a result, a document-expiry reminder and a sign-in code to suppliers, and notices to your own team, in English and Arabic, through the Notifications settings you already have.The right person is told before a guarantee expiresThe daily check sends alerts for bonds approaching their expiry, claims waiting for certification, overdue client payments and missing diaries, and the incident notice for a site diary, each once, to the people the module's workflows name.Signers and staff are told at every stepSigners get an invitation, reminders, a sign-in code and their signed copy by e-mail. Staff are told in the bell and by e-mail when a contract needs approval, is approved, rejected, signed, expiring, expired or ended, when a request is completed, declined, expired or withdrawn, and when an obligation is due or overdue.People are told when a version is reviewed or a domain connectsWhen a version is approved, needs changes, is not approved or goes live, or a domain connects or has a problem, the people concerned are notified.
Done by more than one person
A manager is told a leave request is waitingAn HR manager announces something to a departmentSetting up your own email senderA last-hour e-invoicing warning reaches the people who can actConnecting an outside system with a webhook (beta)Finding out why someone did not receive a notificationA website demo request reaches the sales teamTesting a flow without filling anyone's inbox
What each role gets
- Employee — Gets one inbox across in-app, email and text message, with control over each notification type — from approvals and reminders to recognition and security — over which channel reaches them and when. Sets quiet hours that hold non-urgent notifications overnight, chooses instant, daily or weekly digests per notification type, and can unsubscribe from any type of notification email in one click, while critical urgency-4 alerts such as security incidents always get through whatever their preferences.
- HR manager — Relies on HR alerts — hires and departures, pay changes, approval steps, expiring visas and permits, probation and contract ends — reaching the right manager and HR staff automatically, because the recipient is worked out at the moment each event happens and a reorganisation needs no mailing lists updated. Sends announcements to the whole company, a role, a department or named people through the Copilot, after confirming the audience and checking how many people were reached. When someone says they were never told, checks that the person has a linked login and, for text messages, a mobile number on their HR record.
- Tenant admin — Decides for each notification type, company-wide, whether it is sent and on which channels — in-app, email or text message — and rewrites the email subject and wording in Arabic or English with a preview and a test email, while each user sets their own quiet hours and digests and can narrow channels for themselves. Sets up delivery: email through the company's own mail server or the platform sender, with a test email and a banner when delivery fails, and signed webhooks that send chosen activity to other systems. Every send stays recorded with its status, and every announcement is audited with its audience.
Frequently asked questions
Can employees in the UAE or Saudi Arabia get notifications by WhatsApp?
Not today. Notifications go to the in-app inbox, by email and, if you switch it on, by text message. WhatsApp is not a channel in this module.
Does it send push notifications to a mobile app?
No. There is no mobile push channel yet. The bell and inbox work in the mobile browser, and email and text message reach people when they are away from the app.
Can we send notification emails from our own company address?
Yes. Enter your own mail server details and notifications leave from your address with your logo and colours. Setting up the sender-domain records that stop messages landing in spam is done with your email provider, not in this module.
Can we change the wording of the standard emails, and in Arabic?
Yes. Administrators edit the subject and body of each notification's email in a visual editor and can write it in Arabic, English or both. The built-in wording is English, and the email layout is the same for every language.
Will quiet hours stop critical alerts like a tax deadline?
No. Notifications at the highest urgency, such as a last-hour e-invoicing deadline, always go through immediately. Everything else can be held by a person's quiet hours or digest choice. Held emails are not sent afterwards; the notification stays in the inbox and a summary notice follows.
Can notifications post to Slack or Microsoft Teams?
Not yet. We do not list Slack or Teams as available.
Can we connect Zapier, Make or n8n?
You can register a webhook for the activity types you choose, and the platform signs each request, with a test button, replay and a delivery log. Delivery of live activity to webhooks is in beta, so send a test and check the log before you rely on it.
Is there a screen to send an announcement to all staff?
Not yet. Announcements to everyone, a role, a department or named people are sent through the AI Copilot or the programming interface (API), and arrive in each person's inbox. They do not go out by email.
Is the Notification Centre included in every plan?
Yes. It is one of the base modules every workspace holds, because approvals and reminders in the other modules depend on it.
Can we test a process without e-mailing real people?
Yes. Pause e-mail in Settings, Notifications, Email outbox for 30 minutes up to 24 hours: every e-mail is prepared in full and kept in the outbox, where you can read it and follow its links, and nobody receives it. E-mail switches back on by itself when the time runs out.
Part of one platform
Notification Centre is one of 59 apps (36 business apps and 23 ISO standards) that share the same sign-in, the same people, the same customers and the same AI copilot. See all apps or how Tarleaks ERP compares with Odoo, ERPNext and Zoho.