Correspondence Register — official correspondence register software for government and large organisations

The Correspondence Register is the official logbook for the letters, memos, decisions, circulars, complaints and delivery records your organisation sends, receives or issues. It replaces paper registers and shared spreadsheets with one numbered record per item, routing and approval by named people, secrecy levels that hide a file from anyone without clearance, deadlines that remind and escalate on their own, and retention rules with legal hold and disposal certificates. It runs in Arabic and English and is built for ministries, municipalities, authorities and large companies. A few steps, such as rendering a letter, are done by asking the AI Copilot rather than from a button; each feature below says so.

Last updated 3 November 2026

Start my free 30-day trial Book a demo

No credit card · Ready in about a minute · Your data stays private

Step-by-step guides for every role

178 features in 16 areas · works with 6 other modules · 11 team workflows

Full feature list

The register and the record

One official register for every letter, memo, decision, circular, complaint and delivery, with a record page that shows its whole life.

Seven kinds of correspondence in one register — Incoming, outgoing, internal, decisions, circulars, complaints and delivery records live in one list with one search and one set of access rules, each kind with its own number series, instead of seven separate logbooks.For: Records manager, Mailroom clerk, Correspondence officer
A register list you can sort, filter and group — Filter by kind, state, type, priority, classification, department, owner, tag, date range or overdue, sort and group any column, and page through thousands of records. The view is kept in the address bar, so a refresh or a pasted link restores it.For: Records manager, Mailroom clerk, Correspondence officer, Department head
Overview tiles that open the matching list — The queue counts on the Overview (for action, for approval, for information and overdue) are buttons: one click opens your queue filtered to exactly those items.For: Records manager, Mailroom clerk, Correspondence officer
Export the register list — Download the rows you are looking at, with your filters applied, as a CSV spreadsheet file. Only records you are allowed to see are in it. A browser export is not itself written to the access log.For: Records manager, Correspondence auditor
Previous and next record arrows — On a record page, arrows and Ctrl or Command with the arrow keys step to the neighbouring record in the same order and the same filters as the list you came from.For: Records manager, Mailroom clerk, Correspondence officer
One new-correspondence door — A single New screen asks which kind of correspondence you are registering and then shows only the fields that kind needs; you only see the kinds your role may create.For: Records manager, Mailroom clerk, Correspondence officer, Department head
Record page with tabs — Each record has an Overview, Routing, Approvals, Attachments, Comments, History and, for those cleared to read it, Access tabs, so everything about one letter is on one page.For: Records manager, Mailroom clerk, Correspondence officer, Department head, Approver, Correspondence auditor
A fixed lifecycle that cannot be skipped — Every record moves through draft, registered, awaiting receipt, under review, in progress, awaiting approval, approved, rejected, dispatched, delivered, closed, archived, cancelled and merged, and only along the paths the product allows. An illegal move is refused with a message saying what is possible from here.For: Records manager, Correspondence officer
Every move needs its own permission — Registering, approving, dispatching, closing, reopening, cancelling or archiving each need a specific permission, so a clerk who can register cannot also approve or destroy.For: Records manager, Tenant admin
Reasons are required where they matter — Rejecting, returning for changes, refusing receipt, reopening, cancelling, unarchiving or merging cannot be done without a written reason, and the reason is kept on the record.For: Records manager, Approver, Archivist
Edits are blocked when a record is locked — A record that is awaiting receipt confirmation, awaiting approval, approved, dispatched, closed, archived, merged, disposed of or under legal hold cannot have its content changed, and the message says which lock applies, so the register does not change under the reader's feet.For: Records manager, Correspondence officer
Full timeline of what happened — A chronological timeline lists every state change, routing step and approval with who did it and when. It starts with who registered the record, whether it came in as incoming mail, an outgoing draft or another kind of record.For: Records manager, Correspondence auditor, Department head
Versions of a record's subject and body — The History tab lists the saved versions of a record's subject and body, so you can show what a letter said at any point. A new version is kept each time the content is changed, which today happens through the AI Copilot.BetaWorks with: AI CopilotFor: Records manager, Correspondence auditor
Comments on a record — Staff with access add internal comments to a record; they appear in order with the author's name and are never sent outside.Two or more peopleFor: Records manager, Mailroom clerk, Correspondence officer, Department head, Approver, Employee
Tags for your own filing scheme — Keep a list of coloured tags such as a project, a case or a campaign in Settings, and filter the register by them. Putting a tag on a record is done by asking the AI Copilot; the record page has no tag button yet.BetaWorks with: AI CopilotFor: Records manager, Mailroom clerk, Correspondence officer
Link related records — Through the AI Copilot, link a reply to the letter it answers or a memo to a decision. Linked records keep their own lives. The record page has no link control yet.BetaWorks with: AI CopilotFor: Records manager, Mailroom clerk, Correspondence officer, Archivist
Overview hub for each role — The landing page shows what is waiting on you, what is overdue, what is due this week, volumes by kind and state, the latest records and the top senders, and offers one-click shortcuts to register mail or draft a letter.For: Records manager, Mailroom clerk, Correspondence officer, Department head, Approver
Three reference numbers kept apart — Our own register number, the number printed on the outgoing paper letter and the sender's number on an incoming letter are stored separately, so a legal citation and a phone call about 'your letter 2026/447' never get mixed up.For: Records manager, Mailroom clerk
Numbers that never repeat — Reference numbers such as INB-2026-00031 are issued inside the same save as the record, so a failed save does not use up a number and two people registering at the same moment get different numbers. By default a new year starts again at 00001.For: Records manager, Mailroom clerk
Separate numbering per branch, department or entity — In the numbering settings a records manager can switch on a separate series per branch, per department or per entity. Each one counts from 1 on its own, so Dubai issues INB-DXB/2026-0001 while Abu Dhabi issues INB-AUH/2026-0001. A letter takes its own branch, or else the default branch of the person registering it. The format must print which one it is, so two series can never issue the same number, and changing the scope after numbers were issued that year is refused with the reason.For: Records manager
Counters nobody can rewrite — The running counters behind the numbers can be read but never changed by any role, including the workspace administrator, because a legal citation depends on them.For: Records manager, Correspondence auditor

Incoming mail

Register what arrives at the counter in a minute, check what was enclosed and make sure the right person confirms receipt.

Register incoming mail in a few fields — The clerk enters the subject and who sent it; the type fills in priority, classification, response deadline and retention rule for them. A register number is issued immediately.For: Mailroom clerk, Records manager
Incoming mail screen — A working list of incoming mail with a filter for letters still awaiting receipt confirmation, where the person it was routed to can confirm or refuse receipt on the row, and a flag on letters whose enclosure counts do not match.For: Mailroom clerk, Correspondence officer, Records manager
Sender's reference and mailroom number — Capture the sender's own reference, the date the letter arrived and the mailroom's paper-register number alongside our reference.For: Mailroom clerk, Records manager
Receipt confirmation gate — Incoming mail stays read-only until the person it was routed to confirms they received it. A refused receipt keeps the record unchangeable, in the Rejected state, with the reason written down.Two or more peopleFor: Correspondence officer, Records manager
Switch the gate on or off — A workspace setting decides whether new incoming mail waits for confirmation. Turning it off never strands mail that is already waiting.For: Records manager, Tenant admin
Daily nudge for unconfirmed mail — A scheduled job reminds the holder of incoming mail that has waited more than a day for receipt confirmation, once a day, so the gate cannot become a black hole. A letter routed to a person for action is held by that person.Two or more peopleFor: Correspondence officer
Enclosure reconciliation — Record how many enclosures the letter says it has and how many actually arrived. A mismatch is flagged on the record and can be filtered in the register.For: Mailroom clerk, Records manager
Download an enclosure through a short-lived link — Opening an enclosure that is stored with its file location creates a link that expires in ten minutes, and the download is written to the access log before the link is handed over. For a document attached only by reference, the record points you to the file in Documents instead.BetaWorks with: Document ManagementFor: Correspondence officer, Correspondence auditor, Mailroom clerk
Attach a stored document to a record — On a record's Attachments tab, search Documents by file name, pick the file and file it as an enclosure, annex, cover letter, original scan, translation, proof of delivery or other, with a description. A record that takes no new attachment, such as a closed or archived one, does not offer the button, and a program is refused by its file type or by the type it is declared as.Works with: Document Management, AI CopilotFor: Mailroom clerk, Correspondence officer, Records manager
Response deadline from the type — When the correspondence type says a reply is needed, the due date is set automatically from its default response days, and can be overridden.For: Mailroom clerk, Records manager
E-mail intake — Off until a company turns it on and an administrator switches on a mailbox. A message sent to the registry mailbox on your own mail server becomes one pending incoming item: the text is its body, each file an enclosure, and the sender is matched to a party or proposed as a new one. The same message is never filed twice, automatic replies and bounces are skipped, a message with a file over the size limit is refused whole with a note in the mailbox's log, and the record's history says it was registered from e-mail. Only mail that arrives after the mailbox is switched on is filed.Two or more peopleFor: Mailroom clerk, Records manager, Tenant admin

Outgoing letters and proof of delivery

Draft a letter, name the recipients, get it approved, send it and keep proof that it arrived.

Draft an outgoing letter — Start a letter with its subject, body, type, priority and classification. The paper-letter reference can be added when you have it.For: Correspondence officer, Records manager
To, copy and blind-copy recipients — Add as many recipients as the letter needs as To, Cc or Bcc, each linked to a sender in the contact register or typed in freely.For: Correspondence officer, Records manager
Blind copy that is really blind — Only the sender, the current holder and people holding the blind-copy permission (the Records manager role) can see Bcc recipients. Everyone else sees neither the names nor a count that would give them away.For: Correspondence officer, Records manager
Publish the letter — Mark a letter as ready to go out. Publishing is a separate step from sending, so a draft is never mistaken for a sent letter.For: Correspondence officer, Records manager
Record how the letter went out — Record whether the letter left by courier, hand, e-mail, post, fax, portal or system, and when. Courier, hand, e-mail, post and fax also create a delivery record for each To and Cc recipient in the same save; Bcc recipients get none. The register records the dispatch; it does not send the e-mail or post the letter itself.For: Correspondence officer, Records manager
Delivery records per recipient — One letter can be delivered to several recipients by several methods, each with its own tracking number, dates and proof, instead of one overwritten line.For: Correspondence officer, Mailroom clerk, Records manager
Delivery tracking statuses — Each delivery moves through pending, in transit, delivered, failed or returned. Failed and returned require a written reason so the next person knows what to try.For: Correspondence officer, Mailroom clerk, Records manager
Acknowledge a delivery once — Record that the recipient acknowledged receipt. A second click shows the original acknowledgement instead of overwriting the moment of delivery.For: Mailroom clerk, Records manager
The letter becomes delivered when every recipient has it — When every delivery record is delivered, the letter moves from dispatched to delivered, provided the person recording it also holds the delivery-update permission, so the register says what is true.For: Correspondence officer, Mailroom clerk, Records manager
Delivery register — A dedicated screen lists every delivery leg with method, status, tracking number and dates, filterable by status and method.For: Mailroom clerk, Correspondence officer, Records manager
Outgoing letters screen — A working list of drafts, letters awaiting approval and letters sent, with the next action on each row.For: Correspondence officer, Records manager

Memos, circulars and decisions

Issue internal communications to a real audience, see who has opened them and keep a register of decisions that are in force.

Internal memos, announcements and directives — Write a memo, announcement or directive in Arabic, English or both, with a priority and classification, and publish it when ready.For: Correspondence officer, Department head, Records manager
Distribute to everyone, a department, a role or named people — Choose the audience and the memo lands in each person's work queue, so 'who has opened this' is a list, not a hope. A memo that needs acknowledgement goes out as for action, otherwise as for information. Distribution is capped at 500 recipients by default and the limit is a setting. No separate alert is sent to recipients.Works with: HR ManagementTwo or more peopleFor: Department head, Records manager
Ask for acknowledgement, with a deadline — Mark a memo or circular as needing acknowledgement and set a deadline. The memo screen shows how many recipients have opened it and how many have acknowledged. Recording an acknowledgement is not yet a button on the screens, so the acknowledged count only moves when it is recorded through the programming interface.BetaTwo or more peopleFor: Correspondence officer, Department head, Records manager
Circulars to a wide audience — Issue a circular to all staff, a department, a role or a custom list; people in its audience find it in their register. A circular with a named audience cannot be published while its audience list is empty, because a circular nobody receives was not issued. Only the Records manager role publishes.For: Records manager, Correspondence officer
Audience built in bulk — Add up to 200 users, departments or roles in one step; every entry is checked against the real people and departments before anything is saved.For: Correspondence officer, Records manager
Circulars and memos screens — Separate working screens list memos and circulars with their audience and publication status, and show how many recipients have opened or acknowledged them.For: Correspondence officer, Department head, Records manager
Administrative decisions register — Record a decision with its type (administrative, financial, human resources, legal or technical), scope, effective date, expiry date and the number it is cited by, such as 'Decision 12 of 2026'.For: Records manager
Decisions expire on their own — A decision that is in force or suspended is marked Expired within the hour after its expiry date passes. Its owner and the person who issued it are told once, in the app. An expired decision cannot be reactivated: issue a new decision that replaces it. The change is recorded in the decision's history as made by the scheduled sweep.Two or more peopleFor: Records manager
Decision number separate from register number — The register's own number and the number the decision is cited by, such as 'Decision 12 of 2026', are kept apart. The citation number is unique in the workspace and can be left blank at first.For: Records manager
In-force status separate from paperwork state — A decision is draft, active, suspended or revoked, independently of where its paperwork is. It can be made active only when every signature line is signed, and suspending or revoking needs a reason. Revoked is final; a revoked decision is replaced by a new one, never reinstated.For: Records manager
Signature lines in order — Add the people who must sign a decision. Signing out of turn, signing for someone else, editing a signed line or deleting a signature are all refused.Two or more peopleFor: Records manager, Department head, Approver
Decisions kept permanently by default — The starter decision type is permanent-retention and starts at the most restrictive classification, Top secret, so only the Records manager can open a new decision until its level is changed to one the signatories are cleared for. A decision is never destroyed by a schedule.For: Records manager, Archivist
Decisions screen — A working list of decisions with status, dates and signatories.For: Records manager, Department head

Complaints

Log complaints from the counter, work them with a visible action log, escalate them to a named person and resolve them with a recorded answer.

Register a complaint — Record the complainant, a description, the source (internal, external or portal) and a severity from low to critical. The complainant can be a known contact or a walk-in typed by name.For: Correspondence officer, Records manager
Action log on every complaint — Notes, responses and follow-ups are added in order with who and when, building a trail you can show a regulator.For: Correspondence officer, Records manager
Status moves only through real actions — A complaint goes from new to in review when someone responds, to escalated when escalated and to resolved or rejected when closed; nobody can set a status by hand.For: Correspondence officer, Records manager
Escalate to a named person — Raise a complaint's level and name who it is escalated to. They are told, the complaint appears in their work queue and they can open it to work it. Records managers and department heads can escalate.Two or more peopleFor: Department head, Records manager
Escalation ceiling — A setting limits how far a complaint, or an overdue item, may climb the chain (three levels by default).For: Records manager, Tenant admin
Resolve with a required note — Closing a complaint needs a resolution note and a resolved or rejected outcome. The register file closes in the same step, so there is no resolved-but-open limbo.For: Department head, Records manager
Complaint board — A screen shows complaints by severity and age, with the action log beside each one.For: Correspondence officer, Department head, Records manager
Complaints kept ten years then transferred — The starter retention schedule keeps complaints for ten years from closure and then transfers them to the national archive; you can edit the rule.For: Archivist, Records manager

Routing and the work queue

Hand a record to the right person, desk or department, see what is waiting on you and always be able to say who held a letter on a given day.

Route to a person, a role, a department or an outside body — Send a record to one named person, to anyone holding a role, to a department (its head receives it) or to an outside contact from the register's own directory, with the reason: for action, for information, for approval or for review. Routing for action makes the person the record's holder. Routing to a person or a department's head sends an alert; routing to a role puts it in the queue of everyone holding the role, without an alert.Works with: HR ManagementTwo or more peopleFor: Mailroom clerk, Correspondence officer, Department head, Records manager, Manager
Instructions and due date on each routing — Add a written instruction and a date to every hand-over so the person knows what is expected.Two or more peopleFor: Mailroom clerk, Correspondence officer, Department head
Receive, complete or forward — The person routed to marks the work received, marks it complete, or forwards it on. Forwarding closes your line and opens a new one for the next person.Two or more peopleFor: Correspondence officer, Department head, Employee, Mailroom clerk
A trail that is never rewritten — Earlier hand-overs are kept exactly as they were, so after six forwards you can still show who held the letter on any date.For: Records manager, Correspondence auditor
Who held it on a given day — Ask who held a record at a past date and time, from Audit and compliance. Pick the record and the moment and the answer names the person, department or outside party, and says whether the record was in transit between hands. This settles missed-deadline disputes; the Routing tab shows the full trail.For: Correspondence auditor, Records manager, Department head
Cancel a routing — If a hand-over is cancelled, the approval it opened is cancelled with it and leaves the approver's queue, with a reason recorded. Only the Records manager role can cancel, and today it is done by asking the AI Copilot.BetaWorks with: AI CopilotFor: Records manager
Personal work queue — One list of everything waiting on you: items routed to you, items sent to your role or department, and approvals. Each row shows only the actions the product will accept.For: Correspondence officer, Mailroom clerk, Department head, Approver, Employee, Records manager
One-key actions in the queue — Press a single key to confirm receipt, start review, start work, reject or return the item in focus. Keys are bound only to actions you are allowed to take.For: Correspondence officer, Department head, Approver
Queue badges that match the list — The counts in the menu and on the hub are computed the same way as the list itself, so a badge never says three when the page shows two.For: Correspondence officer, Mailroom clerk, Department head, Approver
Act on up to 200 items at once — Select several items in the queue and confirm, approve, return or progress them in one step; every item is still checked on its own.For: Mailroom clerk, Correspondence officer, Department head, Approver, Records manager
Department heads see their departments' work — A department head reads the correspondence of the departments they manage, and mail routed to a department opens for its head.Works with: HR ManagementFor: Department head
People pick-list without user administration — Every correspondence role can pick a colleague by name when routing or delegating, without being given access to user accounts, lock status or sign-in history.Works with: HR ManagementFor: Mailroom clerk, Correspondence officer, Department head, Approver
New letters route themselves by rules — The registry manager sets rules: when an incoming letter's type, sender, priority, delivery method or the words in its subject or the sender's name match, send it to a department, its manager, one person or the next officer in turn. Rules run in order and the first match wins; a letter no rule matches stays with the clerk, and a clerk who routes it by hand always wins. The routing trail names the rule.Works with: HR ManagementTwo or more peopleFor: Records manager, Mailroom clerk
Routing shares the letter's files, carefully — Routing a letter to a person shares with them, read-only, the attachments it was filed with when the person who attached each one also uploaded it, and a department or role routing shares them with whoever receives it. A file in a restricted workspace, or one that is archived or still being uploaded, is not shared; routing to yourself by name gives you nothing; and access taken away on the file's Sharing tab is not created again.Works with: Document ManagementTwo or more peopleFor: Mailroom clerk, Correspondence officer

Approvals and stand-ins

Send a letter to an approver, let them decide with a reason, and cover absences without sharing passwords.

Request approval from a named approver — Choose the approver in the Submit for approval dialog. The item goes to awaiting approval and appears in that person's work queue. The approver is not sent a separate alert, and the person who submitted it cannot also approve it.Two or more peopleFor: Correspondence officer, Department head, Records manager
Approve, reject or return for changes — An approver approves, rejects or returns the record to its author. Rejecting and returning require a reason, and the author sees why.Two or more peopleFor: Approver, Department head
Only the named approver decides — Only the person named, their active stand-in, or someone holding the role or department it was addressed to can decide. Having a permission alone is not enough.For: Approver
You cannot approve your own submission — A person cannot be an approver of what they submitted, unless the workspace explicitly allows self-approval.For: Records manager, Correspondence auditor
Hand a single decision to someone else — An approver passes one decision to a colleague. The hand-over is recorded and the original approver loses it.Two or more peopleFor: Approver, Department head
Time-boxed delegation while you are away — Name a stand-in for a date range and a scope (everything, correspondence, tasks or approvals). New approvals addressed to you reach them instead.Two or more peopleFor: Department head, Approver, Records manager
Stand-in rights end automatically — An hourly job switches off grants whose end date has passed, and a revoked grant stops working at once, so a stand-in cannot keep approving after you are back.For: Department head, Approver
Overlapping grants are refused — Two stand-ins for the same authority in the same period are not allowed, and the message names the grant already in place.For: Department head, Records manager
Revoking keeps history — A revoked delegation stays on record with who revoked it and when, so decisions made through it stay explainable years later.For: Records manager, Correspondence auditor
Appointing stand-ins for others is a separate right — Only the records manager can appoint a stand-in for someone else; everyone else delegates only their own authority.For: Records manager
Approvals screen — One screen lists approvals waiting on you or raised by you, and a Delegations tab shows who is covering whom.For: Approver, Department head, Records manager
Approvers are told when it is their turn — In a sequential chain only the named approvers of the level that can act (and their stand-ins) are told when approval is requested, and each next level's named approvers are told when the one before it has finished. In a parallel chain every named approver is told at once. A level addressed only to a role or a department names nobody, so it is not reached by this notice.Works with: Notification CentreTwo or more peopleFor: Approver, Correspondence officer

Senders and recipients

Keep one clean directory of the ministries, companies and people you correspond with, instead of free text typed differently every time.

Directory of government bodies, companies and individuals — Record each sender or recipient once with its Arabic and English names, type, trade licence, tax number, national or Emirates ID, address, phone and e-mail.For: Mailroom clerk, Correspondence officer, Records manager
Contacts at each organisation — Keep the named people at an organisation with their titles in both languages, and mark the primary contact.For: Mailroom clerk, Correspondence officer
Correspondence history per sender — Open a sender and see every letter, complaint and delivery tied to them.For: Mailroom clerk, Correspondence officer, Records manager
Duplicate finder — A scan compares sender names and queues likely duplicates for review, so 'Ministry of Interior' typed three ways is noticed. Nothing is ever merged automatically.For: Records manager
Review duplicates: merge or dismiss — A reviewer confirms a duplicate pair, choosing which record survives, or dismisses it, and must give a reason. Confirming runs the real merge: contacts, incoming senders, outgoing recipients, complainants and delivery recipients move to the survivor, and the merged-away record is kept for audit.For: Records manager
Create a sender while registering — If the sender is not in the directory, add them from the picker without leaving the form; the new entry is selected for you. A missing correspondence type or an HR department can be added the same way if you hold the permission.Works with: HR ManagementFor: Mailroom clerk, Correspondence officer

Classification and access control

Secret files stay secret in every list, search, report and count, and every look at a classified file is recorded.

Four classification levels, in Arabic and English — Top secret, secret, internal and public, each with its colour and watermark text in both languages. You can add or rename levels.For: Records manager, Tenant admin
Clearance enforced in the data, not just the screen — A person without clearance gets zero rows from lists, search, reports and dashboards, not an error. Counts exclude what they cannot open too.For: Records manager, Correspondence auditor
Not found rather than forbidden — Opening a record above your clearance behaves as if it does not exist, because a refusal would itself tell you the file exists.For: Correspondence auditor, Records manager
Three reading scopes — Read everything, read your managed departments, or read only what you created, own, were routed or received. A mailroom clerk can work their queue without register-wide access.For: Records manager, Department head, Mailroom clerk
Classify or reclassify a record with a reason — Assign a level to a record. Lowering a level needs a written reason and clearance for the level it currently has, so nobody can declassify a file just to read it. Only the Records manager role can classify.For: Records manager
See what you are cleared for — A plain statement of the levels you can open and the one you cannot, so a clerk is not left guessing.For: Mailroom clerk, Correspondence officer, Approver
Access log of every look — Every view of a classified record, every download, print, preview of an enclosure and letter render, and every search hit is logged with who, when and the classification it carried at that moment, and a refused attempt to open a record is logged too. Ordinary views of unclassified records are logged only when the workspace turns that on. A browser list export is not logged.For: Correspondence auditor, Records manager, Archivist
Per-record Access tab — On a record page, those cleared to read the log see its full access trail and a summary of who looked.For: Correspondence auditor, Records manager, Archivist
Register-wide access log — A feed of everyone who viewed, downloaded or searched across the register, filterable by record, person, action and outcome, showing only entries for records you are cleared to open.For: Correspondence auditor, Records manager, Archivist
An honest partial report — When some access entries are hidden from you by clearance, the log says how many were withheld rather than pretending the list is complete.For: Correspondence auditor
Classification watermark on rendered letters — The classification marking is placed in the rendered letter itself, in Arabic or English, so it travels with the file. Two settings switch it for downloaded and for printed copies, and both are on by default. Rendering is started through the AI Copilot today.BetaWorks with: AI CopilotFor: Records manager, Tenant admin
Record every change with purpose and legal basis — Every create, update, routing, approval, classification and disposal writes an audit entry with who, what, why and how long it is kept. Destruction entries are kept for ever.For: Correspondence auditor, Records manager
Auditors who cannot change anything — The Correspondence auditor role reads everything at every level, including the access log and disposal certificates, and holds no permission to write.For: Correspondence auditor
Virus scan of enclosures — Where the installation runs its own virus scanner, every enclosure is checked after it is filed and the answer is shown on the file: clean, stopped or could not be scanned. A file the scanner stops cannot be opened from the record and the record carries a red banner; a file nobody has checked yet opens only for people who may open unscanned files. Nothing leaves your servers, and where no scanner is installed nothing is held back.BetaWorks with: Document ManagementFor: Records manager, Mailroom clerk

Retention, legal hold, archive and merge

Keep records for as long as the law says, freeze them when a case needs it, and destroy or transfer them only with a certificate.

Retention schedule with legal reference — Each rule sets how long to keep records, counted from closure, creation or last change, what happens at the end, and the law that says so. The starter rules keep ordinary correspondence five years, complaints ten years then transfer, circulars three years and decisions permanently, citing UAE archive law; every rule is yours to edit for another country.For: Archivist, Records manager
Three end-of-life actions — Secure deletion, transfer to the national archive, or keep permanently. Permanent retention never disposes of anything, by design.For: Archivist, Records manager
Preview before anything is destroyed — See which records will fall due, with the rule that applies and the reason, so nobody discovers a disposal by finding a record gone.For: Archivist, Records manager, Correspondence auditor
Nightly disposal run — A scheduled job at 03:55 UTC disposes of records past their window under their rule and writes a certificate for each. Running it twice does no harm. It runs only while the retention switch is on: a night it is off disposes of nothing and is logged as not run.For: Archivist
Warning before disposal — The record's holder, records managers and archivists are told a set number of days ahead (30 by default), which is the moment anyone can still place a legal hold.Two or more peopleFor: Archivist, Records manager, Correspondence officer
Legal hold that stops disposal — Place a hold with a reason and a case reference. While it stands the record cannot be disposed of or edited, its holder cannot be changed, and it carries no disposal date. Only one hold can be active on a record.For: Archivist, Records manager
Hold is re-checked at disposal time — Even if a hold is placed while the nightly run is working, the disposal checks again inside its own save and the hold wins.For: Archivist
Release a hold — A hold is released with a reason. At the next nightly run the disposal date is worked out again from the original closing date, so a record already past its date can fall due at once.For: Archivist, Records manager
Manual disposal under the same rules — An archivist can dispose of one record by hand; it applies exactly the nightly rules, needs clearance for the record's level and writes the same certificate.For: Archivist, Records manager
Secure deletion keeps the register line — The body, summary and links to enclosures are cleared, but the register line stays, with its reference number and subject, so it still shows that a record existed and was destroyed under a named rule. The files themselves stay in Documents until they are deleted there, and earlier saved versions of the text are not removed by this step.For: Archivist, Correspondence auditor
Transfer to the national archive names who took custody — A transfer is refused unless the receiving authority is named, so the chain of custody is never lost.For: Archivist
Transfer batches to the national archive — Pack the closed records that are due into one numbered batch with a manifest listing every file's SHA-256, mark it sent, and record the archive's signed custody receipt: every record is then marked transferred with a certificate naming the receiving authority and the batch number. A record under legal hold cannot join, and the person who packed a batch does not confirm its receipt. Gives a bilingual transfer form, as a printable page and as an archival PDF that lists every record and every file with its fingerprint, and a manifest file to hand over.BetaTwo or more peopleFor: Archivist, Records manager
Disposal certificate — Every disposal produces a numbered, read-only certificate with the rule, the date, who authorised it and a fingerprint of what was destroyed. No role can edit or delete one.For: Archivist, Correspondence auditor, Records manager
A disposed record stays disposed — A destroyed record cannot be unarchived, reopened or rewritten, so its certificate never contradicts the register.For: Archivist, Correspondence auditor
Records with no retention rule are reported — The compliance digest, on Audit and compliance, lists records that no retention rule governs, so nothing quietly stays for ever. Each figure opens the screen where those records are.For: Archivist, Correspondence auditor, Records manager
Archive and unarchive — Closed, rejected and cancelled records are archived as a normal step with a permission of its own; unarchiving needs a reason.For: Archivist, Records manager
Merge duplicate records — Consolidate several records into one primary: routing, approvals, files, comments, acknowledgements and deliveries move across and both reference numbers are kept, because both are legal identifiers.For: Records manager, Archivist
Undo a merge within a window — A merge can be reversed for 14 days by default (a setting from 0 to 365). After that the refusal says the window and the merge date.For: Records manager, Archivist
Merge history — A list shows every merge with who did it and whether it was reversed.For: Records manager, Correspondence auditor
Archive screen with tiles that act — One screen for retention rules, due disposals, legal holds, certificates and merges; the summary tiles filter the list below them.For: Archivist, Records manager, Correspondence auditor
Transfer batches to the national archive — Pack the closed records that are due into a numbered batch with a manifest of every file's SHA-256, download the bilingual transfer form as an archival PDF ready to sign, and download one package holding the files, the form, the manifest and a checksum list the archive can verify. Each record is marked transferred, with its certificate, only when a second officer records the archive's signed receipt; a record under hold cannot join.Works with: Document ManagementTwo or more peopleFor: Records archivist, Records manager

Search and reports

Find any letter in Arabic or English in seconds, keep the views you use, and report on volume, speed and workload.

Arabic and English full-text search — Search the subject, body and reference in either language. The product picks the language from your query, and a partial-word fallback catches short Arabic roots. The index does not reduce Arabic words to their roots, so a differently inflected word can be missed; a reference number always finds its record.For: Records manager, Mailroom clerk, Correspondence officer, Department head, Correspondence auditor
Search results respect clearance — A person is never shown a hit they cannot open, and a search never reveals the existence of a classified record.For: Correspondence auditor, Records manager
Ranked results with filters — Results are ranked by relevance and can be narrowed by kind, state, type, priority, classification and dates.For: Records manager, Mailroom clerk, Correspondence officer
Saved filters — Save a search under a name and run it again with one click.For: Records manager, Mailroom clerk, Correspondence officer
Share a saved filter with the workspace — Publish a standing view so colleagues can use it. Only the owner can edit or delete it, and a saved filter can never show more than its runner may see.For: Records manager, Mailroom clerk, Correspondence officer
Export search results to a file — Export the current search to a CSV file that opens in Excel with Arabic intact, up to 5,000 rows. The file holds exactly what your clearance lets you see on screen, and every exported record is written to the access log as an export, so an extract is evidenced. Held by the tenant admin, records manager and correspondence auditor; a workspace can switch it off.For: Records manager, Correspondence auditor
Search hits are logged for classified records — Searches that surface classified records leave entries in the access log; a workspace setting extends this to ordinary records.For: Correspondence auditor
Volume report — How many items were registered over time, by kind, type, priority and department.For: Records manager, Department head, Correspondence auditor
Turnaround report — How long items take from registration to closure, by kind and department.For: Records manager, Department head, Correspondence auditor
Overdue report — Everything past its due date, with owner, age and department.For: Records manager, Department head, Correspondence auditor
Department productivity — Items handled, average completion time and backlog per department.Works with: HR ManagementFor: Records manager, Department head, Correspondence auditor
Delivery summary — Deliveries by method and status, so you can see how much goes by courier, hand, post, e-mail or fax and what fails.For: Records manager, Department head, Correspondence auditor
Electronic versus paper outgoing — How much of your outgoing mail leaves electronically compared with paper, over time.For: Records manager, Department head, Correspondence auditor
Classified access report — Aggregate counts of views, downloads and exports by classification level and outcome, without naming people or records. Refused attempts are counted separately.For: Records manager, Department head, Correspondence auditor
Reports show only what you may read — Every report applies your reading scope and clearance, so a count never discloses records you cannot open.For: Correspondence auditor, Department head, Records manager
Register health summaries — Summaries of volume and backlog and of deadlines (breaches, escalations, next due) are read by asking the AI Copilot. The compliance summary (disposals due and done, holds, classified access) is on Audit and compliance.BetaWorks with: AI CopilotFor: Records manager, Correspondence auditor
Audit and compliance page — One page for the auditor with three tabs: the compliance digest (disposals due, holds, classified access, records with no rule, over 30 to 365 days), who held a record at a chosen moment, and the signature register with a Verify button that re-checks the letter against its signed fingerprint. Each tab opens only for someone who holds the permission behind it, a figure that is not measured because retention or the access log is switched off says so instead of showing zero, and every compliance figure opens the screen where its records are, or is shown as a plain figure when your role cannot open that screen.For: Correspondence auditor, Records manager

Letter templates

Produce a consistent, bilingual, correctly marked official letter from a template.

Bilingual letter templates — Keep templates with Arabic and English text, per kind of correspondence, with fields that fill in from the record. Starter templates cover acknowledging incoming mail, an outgoing decision letter, an internal memo and a complaint reply.For: Records manager
Templates are checked before they are saved — A template that uses a field it never declared, or declares a field that cannot be filled, is refused. A letter with a gap in it is worse than no letter.For: Records manager
Default template per correspondence type — Each type can name the template its letters use, set once in Settings.For: Records manager, Tenant admin
Render a letter with letterhead — Produce the letter for a record, merged with sender, dates, reference and department, on the letterhead, right-to-left for Arabic, and keep each render as a numbered version. A missing field stops the render and names the field. The result is a web page you open and print from a browser to get a PDF; there is no PDF file yet. Needs document storage set up, and today the render is started through the AI Copilot.BetaWorks with: AI CopilotFor: Correspondence officer, Records manager
Letter language from the workspace — A setting decides which language a bilingual template renders in when nobody asks (Arabic by default).For: Records manager, Tenant admin

Setup and control

Shape the register to your organisation: types, priorities, labels, numbering, rules and who may do what.

Starter set in Arabic and English — A ready-made starter set can be installed: seven correspondence types, four priorities, four classification levels, status labels, number sequences, four letter templates and a retention schedule, all in both languages. Installing it again is safe and keeps your own edits to labels and colours. Installing it is the Install the default set button on Correspondence → Settings → Types, shown when the workspace has no types yet; administrators see the button and everyone else is told to ask one.Works with: AI CopilotFor: Records manager, Tenant admin
Correspondence types with defaults — A type carries the defaults a record inherits: priority, classification, days to reply, letter template and retention rule. Registering becomes a two-field job.For: Records manager
Priorities with escalation hours — Define priorities, their colour, default reply days and how many hours after its due date an overdue item is escalated.For: Records manager
Status labels and colours — Rename and recolour the fourteen status labels in both languages. The lifecycle itself is fixed, so wording can differ but the rules cannot.For: Records manager
Number sequences — Choose prefix, format and yearly or never-reset counting per kind, such as INB-{year}-{number}. You can see the next number before it is used.For: Records manager, Tenant admin
Tags and classification levels — Manage your tag list and your classification levels, including colour, watermark and which permission opens each level.For: Records manager
Workspace settings — Eleven settings in plain language: merge undo window, receipt gate, watermarks, reminder lead time, escalation ceiling, letter language, self-approval, distribution limit, disposal notice and whether searches log ordinary records too.For: Records manager, Tenant admin
Switch parts of the module on or off — Incoming mail, outgoing, memos, decisions, circulars, complaints, delivery, the contact directory, classification, access log, retention, merge, receipt gate, templates, search and reports each have their own switch. A platform administrator can switch a part off for every workspace; a switched-off part shows a notice instead of its screen and its requests are refused. A workspace administrator changes them on Settings → Features, in the Correspondence section; switching retention off also stops the nightly disposal.For: Tenant admin
Seven ready-made roles — Records manager, Mailroom clerk, Correspondence officer, Department head, Approver, Archivist and Correspondence auditor, each with a tuned set of permissions, from about 20 for the auditor and archivist to about 95 for the Records manager.Works with: Security, Access & ComplianceFor: Tenant admin, Records manager
Ordinary staff get a safe baseline — Every employee can read what is addressed to them at the public level, comment, and receive and complete routed work; managers also read their departments' records, route, decide approvals addressed to them and delegate. Items classified Internal or above need a clearance grant, so staff who should read memos at that level need one.Works with: Security, Access & ComplianceFor: Employee, Tenant admin
Everything has a hub in the menu — The module is a tile in the launcher, its Overview is pinned first in the sidebar, and the sidebar only lists screens your role may open.For: Employee
File plan — Build a plan of up to three levels (series, file, sub-file). A node can set how long its records are kept and how they are classified; a node that sets nothing uses its parent's. Each correspondence type is filed under a node, and a new record takes that node's retention policy and classification, so a retention rule is decided once. Changing a node's retention policy, or moving it, moves the records under it to the policy they now inherit and the next nightly run re-dates them; a classification change is never applied to records that already exist. The register can be filtered by node, with everything below it.For: Records manager, Tenant admin

Deadlines, escalation and alerts

Deadlines fire on their own and the right people are told, instead of relying on someone remembering to look.

Reminder before a due date — An hourly job reminds the owner a set number of hours before an item is due (24 by default).For: Correspondence officer, Department head
Breach marking — Within the hour after an item passes its due date it is marked as breached, once, and the holder is told.For: Correspondence officer, Department head
Escalation by priority — An overdue item escalates after the hours its priority sets (4, 12, 48 or 120 hours in the starter set), one level at a time up to the ceiling, and each step is recorded and the holder is told. It raises the item's level; it does not reassign the item.For: Correspondence officer, Department head
Notifications for 26 situations — Registering, routing, forwarding, approving, rejecting, returning, dispatching, delivering, closing, archiving, classifying, merging, disposing, escalating a complaint, receipt confirmed or refused, record changes, deadline reminders, breaches and escalations, disposal warnings, and stand-in changes each have an alert in the Notification Centre; the more important ones are also sent by e-mail.Works with: Notification CentreTwo or more peopleFor: Correspondence officer, Department head, Approver, Records manager, Archivist
Alerts go to the person who needs to act — The holder, the person routed to, the stand-in, the department head or whoever holds a permission such as retention management, according to the situation. From Notification settings you can switch each alert off, choose its channels and edit its wording; who receives it is fixed by the product.Works with: Notification CentreFor: Tenant admin, Records manager
Classified information stays out of alerts — Alerts never carry the numeric clearance level or the list of other recipients. The alert for a changed classification names the old and new level and goes only to the record's holder and to people cleared to read everything.Works with: Notification CentreFor: Correspondence auditor, Records manager
Missed runs catch up, never double — The four scheduled jobs (deadlines, retention, receipt-gate reminders, stand-in expiry) can be re-run safely: the same reminder or disposal never fires twice.For: Tenant admin

Arabic, AI and moving data in

Built for Arabic-first registries, drivable by the AI Copilot and able to take an existing register across.

Arabic and English throughout — Every screen, label, type, level, status and letter exists in both languages, with right-to-left layout for Arabic and over a thousand translated strings.For: Employee, Records manager, Mailroom clerk
Bilingual names on everything — Types, priorities, levels, statuses, templates and contacts each hold an Arabic and an English name, so an English-speaking auditor sees English and an Arabic-speaking clerk sees Arabic.For: Records manager, Correspondence auditor
Copilot can run the register — About 170 actions are available to the AI Copilot and to outside tools: register mail, route, approve, classify, dispose, search and report. The person must hold the permission the action needs, and anything that changes data asks for confirmation first.Works with: AI CopilotFor: Records manager, Mailroom clerk, Correspondence officer
Scanned letters become searchable, with suggestions to check — Switch it on in Settings and the register reads each PDF or picture enclosure so search finds a word that exists only on the scan; the hit says it was found in a scanned enclosure. A file that carries its own text is read without leaving the workspace; a page that is only a picture is read by your workspace's own AI provider. On a read enclosure the clerk can ask for a subject, summary, sender, their reference, date and language, each marked 'Needs checking' and saved only when the clerk presses Use.Optional — switch it on in SettingsFor: Mailroom clerk, Correspondence officer, Records manager
Move an existing register across — A migration tool is built to read one specific government correspondence platform and bring across types, contacts, correspondence, routing and attachment records, keeping reference numbers exactly and moving the counters past the highest number. It produces a reconciliation report and is run by our team, not by users. It has not yet been run on a customer's live register.BetaFor: Tenant admin

Learn it in the app

A guided tour inside Correspondence teaches the work by having you do it.

Hands-on guided tour — 5 short chapters (Clear what waits on you; Find a letter on the register; Register incoming and outgoing; Deliveries and organisations; Search, report and archive) that start by themselves the first time you open Correspondence. Each step waits for you to really do it, such as opening a list or saving a first record, and any chapter can be paused, resumed or replayed from the last row of the Correspondence menu or from Tours in the account menu.For: Records manager, Mailroom clerk, Correspondence officer, Department head, Correspondence auditor, Approver

Works with other modules

Route and look up letters by conversationThe Copilot reads the register and, after you confirm, routes, classifies, approves and files items on a person's behalf, within that person's permissions and clearance.On requestAI Copilot A letter's enclosures are files in DocumentsA file that arrives with or goes out with a letter is uploaded in Documents; the register keeps a reference to it plus the mailroom details such as whether it is a formal enclosure.Shared recordDocument Management Departments and people from HR address the mailDepartments and their heads come from HR; Correspondence uses them to route mail to a department, show a department head their own departments' mail, and split reports by department.Shared recordHR Management Register activity reaches people as alertsRegistering, routing to a person or a department's head, approving, rejecting, dispatching, deadline reminders, escalations, disposal warnings and stand-in changes each create an alert for the person concerned.AutomaticNotification Centre Seven roles and the clearance ladderCorrespondence adds its own permissions and seven ready-made roles to the workspace's roles page; clearance for each classification level is an ordinary permission.Shared recordSecurity, Access & Compliance Correspondents come from the shared registerEach correspondence party points at a party in the register, its name and details follow changes made here, and a merge moves the letters of the duplicate to the surviving record.Shared recordContacts & Partners Letter attachments are stored as documentsFiles attached to a letter are uploaded to the company's document storage and linked to the record.LinkDocument Management Copilot works the registerCopilot reads and, after confirmation, changes correspondence within the user's clearance.On requestAI Copilot

Done by more than one person

An outgoing letter is approved before it is sentCorrespondence officerApprover Incoming mail passes from the counter to the person who acts on itMailroom clerkCorrespondence officerDepartment head A recipient refuses a letter that was not meant for themMailroom clerkCorrespondence officer A letter routed to a department opens for its headMailroom clerkDepartment head A complaint is escalated to a named person and resolvedCorrespondence officerRecords managerDepartment head A stand-in approves while the approver is awayApproverStand-inCorrespondence officer A memo reaches a department and the sender sees who has opened itDepartment headEmployee A decision is signed in order by its signatoriesRecords managerDepartment headApprover A legal hold stops a disposal, and a disposal is certifiedRecords managerArchivistCorrespondence auditor Classifying a record hides it from lower clearance and leaves an audit trailRecords managerMailroom clerkCorrespondence auditor A circular is published and its audience finds itRecords managerEmployee

What each role gets

Mailroom clerk — Works the counter: registers incoming mail in a few fields, keeps the sender's own reference and the date it arrived, counts the enclosures against what the letter says it holds, and routes the letter to the person, department or role that must act on it. Picks the sender from the directory or adds a new one without leaving the form, records delivery legs and the recipient's acknowledgement, and searches what they registered or were routed. Reads only their own part of the register and is cleared for Internal and Public letters. Cannot approve, classify or destroy anything, and receipt is confirmed by the person the letter is routed to, so whoever registers a letter never also confirms receiving it.
Correspondence officer — Works the queue: confirms or refuses receipt of the incoming mail routed to them, takes it into review and into progress, closes it, or forwards it with an instruction and a due date. Drafts outgoing letters with To, Cc and Bcc recipients, submits them to a named approver, and once approved records how each letter left, which opens a delivery record per recipient. Drafts memos and circulars, logs complaints and records the responses in their action log, and clears the queue with one-key and bulk actions. Submits for approval but never decides, and cannot classify a record, publish a circular or dispose of anything.
Department head — Reads the correspondence of the departments they manage, plus anything of their own, and finds mail routed to those departments in their own work queue. Decides the approvals addressed to them, hands a single decision to a colleague, and names a stand-in for set dates while away; the stand-in's rights end by themselves. Writes, publishes and distributes memos to their department and sees how many have opened them, escalates and resolves complaints, signs their line on a decision, and reads the volume, turnaround, overdue and productivity reports for their own departments. Cannot edit a record's text, register or dispatch mail, reclassify a record or open Top secret files.
Approver — Decides what is routed to them for approval: approves, rejects or returns a letter to its author, with a reason the author sees. Only the named approver, their active stand-in or the role or department the request was addressed to can decide, and nobody approves what they submitted themselves. Hands one decision to a colleague or names a stand-in for set dates while away, signs their line on a decision when its turn comes, and comments on what they are reviewing. Sees only what they created, hold, were routed or are approving, and cannot edit the letter, so a wording problem goes back to its author.
Records manager — Owns the register end to end and sees every record at every classification level. Sets up the filing scheme in both languages: correspondence types and their defaults, priorities and escalation hours, status labels, tags, classification levels, number sequences, letter templates and the workspace settings. Classifies and reclassifies records with a reason, publishes circulars, registers decisions and makes them active once signed, sees blind-copy recipients, appoints stand-ins for others, merges duplicate records and senders, writes the retention schedule, places and releases legal holds and reads every report. Holds nearly every correspondence permission, yet cannot rewrite a number counter or edit a disposal certificate, because nobody can.
Archivist — Looks after what the register keeps and what it destroys: maintains the retention rules with their legal reference, previews which records will fall due and places or releases legal holds. Disposes of a record by hand under the same rules as the nightly run, names the receiving authority for a transfer to the national archive, and reads the numbered disposal certificates. Archives and unarchives closed records, merges duplicate records within the undo window and reads the access log. Cannot register, draft, route or approve correspondence, and disposes only of records their clearance lets them read.
Correspondence auditor — Reads everything and changes nothing: every record at every classification level, its full timeline and saved versions, the approval and routing trails, the delegations and the disposal certificates. Reads the register-wide access log and each record's Access tab to see who viewed, downloaded or searched what, runs every report and exports the register list. Holds no permission to create, edit, route, approve, classify or dispose of anything, so the person checking the register can never alter what they are checking.

Frequently asked questions

Is there an Arabic official correspondence register for a government entity?

Yes. Every screen, label, classification level, status, template and contact name exists in Arabic and English with right-to-left layout, and search works in both languages. Incoming, outgoing, internal, decisions, circulars, complaints and delivery records share one register.

Can we hide secret letters from staff who are not cleared for them?

Yes. Clearance is checked in the data itself, so a person without it gets no rows from lists, search or reports, and opening such a record behaves as if it does not exist. Every view and download is logged with the classification at that moment, and so is a refused attempt to open a record.

Does it handle retention, legal hold and destruction certificates?

Yes. You define retention rules with the legal reference. A nightly job disposes of expired records by secure deletion or transfer to the national archive, or keeps them permanently. A legal hold stops disposal while it stands, and every disposal writes a read-only certificate. The starter rules cite UAE archive law and can be edited for another country.

Can an approver delegate while on leave?

Yes. They name a stand-in for set dates, and new approvals addressed to them reach the stand-in. The stand-in's authority ends automatically at the end date or when revoked, and every decision shows it was made through a delegation.

Can we move our existing register and keep our reference numbers?

There is a migration tool built for one specific government correspondence platform. It is designed to keep reference numbers exactly and to move the counters past the highest number, and it produces a reconciliation report. Our team runs it, and it has not yet been run on a customer's live register. Other sources would need a custom import, so ask us first.

Can we produce a signed PDF letter on our letterhead?

Yes for the PDF, not yet for the signature. On a record's Letters tab an officer renders a bilingual letter on your letterhead with the classification marking and downloads an archival PDF/A-2b of it, kept in your own storage with every download logged. It needs a document server on the installation, and the file is produced as PDF/A but not independently validated. There is no signing screen on the letter yet.

Can the public submit complaints through this module?

No public form is part of this module. Staff log complaints, with the source recorded as internal, external or portal. Each complaint then has severity, an action log, escalation and resolution.

Who can see and change what? Do I get an auditor role?

Seven ready-made roles cover records manager, mailroom clerk, correspondence officer, department head, approver, archivist and auditor. The auditor reads everything, including the access log and disposal certificates, and can change nothing. Ordinary employees see what is addressed to them at the public level unless an administrator grants them more.

Can staff confirm they have read a memo?

The register shows how many recipients have opened a memo and has a field for requiring acknowledgement with a deadline. A one-click 'I have read this' button is not on the screens yet, so acknowledgements are not recorded from the memo itself today.

Part of one platform

Correspondence Register is one of 59 apps (36 business apps and 23 ISO standards) that share the same sign-in, the same people, the same customers and the same AI copilot. See all apps or how Tarleaks ERP compares with Odoo, ERPNext and Zoho.