Staff are told when an order needs them

What moves

A paid order, a cancelled order and a refund become messages to the people whose role works that step; placed, shipped, delivered and abandoned-basket messages exist but ship switched off.

Before you start

• The store has taken an order (test orders never notify)
• People hold the order permissions (work orders, refund)
• Both modules in your plan

Step by step

1. ShopperProducts & Online Store

   Pays for an order.

   You see:The order is confirmed.

2. SystemNotification Centre

   Sends an in-app message and an e-mail naming the order, the shopper and the total to everyone who may work orders.

   You see:The bell shows New online order.

3. Catalogue managerProducts & Online Store

   Opens the order from the message and packs it.

   You see:The order moves on in the order book.

4. SystemNotification Centre

   When money is given back, tells the people who hold the refund permission.

   You see:When more than one person holds that permission, a refund is seen by more than the person who gave it.

Related

• Products & Online Store
• Notification Centre
• Stocked products get stock items, and online orders move stock
• Subscription plans sell products from the catalogue
• Taxes created in Accounting appear on products
• Opening an online store takes a catalogue manager, an administrator and a developer
• With Sales Orders, the warehouse ships the online order
• Connections between modules