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A colleague is pulled into a record through a chat discussion

Who is involved

RoleWhat they do
HR managerStarts a discussion about an employee record from its page.
Line managerReceives the discussion and opens the record from it.

Step by step

  1. HR manager

    Presses Discuss in chat on the employee's page and chooses Start a discussion.

    What they see:The dialog opens with the neutral title Discussion, not the employee's name.

  2. HR manager

    Picks the line manager and creates the discussion.

    What they see:The discussion is created as a group conversation.

  3. Line manager

    Opens the chat list.

    What they see:Sees the new discussion in their list.

  4. Line manager

    Opens the discussion and presses Open on the record card.

    What they see:Lands on the employee page they are allowed to see.

Who is told what

The discussion appears in the line manager's chat list; whether a bell or e-mail alert follows depends on Chat's own notification settings.

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