A paid online order is fulfilled as a sales order, and its status comes back

What moves

A paid online order creates a confirmed sales order with its product lines and Inventory reserves stock; when the warehouse dispatches or delivers, the online order moves to shipped or delivered with the delivery number as tracking, and a cancellation is mirrored too.

Before you start

• Products & Online Store and Sales Orders in your plan
• The online order was paid or promised on delivery
• Create orders from online orders switched on (default)

Step by step

1. ShopperProducts & Online Store

   Pays at checkout.

   You see:The order is confirmed once.

2. SystemSales Orders & Fulfilment

   Creates a confirmed sales order with the same lines, variants, prices net of tax and tax, once only.

   You see:A sales order appears marked as coming from the online store; stock is reserved.

3. Warehouse userSales Orders & Fulfilment

   Dispatches the delivery.

   You see:The online order moves to Shipped and keeps the delivery number.

4. Warehouse userSales Orders & Fulfilment

   Marks the order delivered.

   You see:The online order moves to Delivered and the shopper's page says so.

5. SystemProducts & Online Store

   If the sales order is cancelled after payment, marks the online order cancelled with the reason Cancelled in Sales Orders.

   You see:Nobody packs it. Cancelling there returns no money and sends no alert, so someone who may refund gives the shopper's money back from the online order.

Related

• Products & Online Store
• Sales Orders & Fulfilment
• A paid online subscription order becomes a draft subscription
• Notes and history on products, orders, stores and price lists
• Online store orders reach the books
• A price the catalogue manager changes shows up on the seller's next quote
• A refund is given by one person, seen by others and booked by the accountant
• Connections between modules