Online store orders reach the books
What moves
When an online order is paid (or promised on delivery), Accounting receives the customer, lines, tax and shipping and drafts the invoice; each refund drafts a credit note. Accounting stands down for the invoice when Sales Orders is in your plan, because the sales order invoices instead.
Before you start
- Products & Online Store and Accounting in your plan
- A live online store that has taken an order
- Accounting's online-order invoicing switched on (it is by default)
- Tax definitions published to the store
Step by step
- ShopperProducts & Online Store
Pays at checkout, or chooses cash on delivery.
You see:The order is confirmed once.
- SystemAccounting & E-Invoicing
Drafts one customer invoice with a line per product, the tax the catalogue resolved and the shipping as its own line, unless Sales Orders is in the plan.
You see:A draft invoice appears in Accounting, once however many times the message is repeated.
- AccountantAccounting & E-Invoicing
Reviews the draft and issues it.
You see:The invoice is issued to the customer.
- Catalogue managerProducts & Online Store
Refunds all or part of the order.
You see:The refund is recorded on the order.
- SystemAccounting & E-Invoicing
Drafts a credit note for exactly the money given back, against the order's invoice where there is one (with Sales Orders, a full refund that cancels an unshipped order cancels the sales order instead and no credit note is made).
You see:A draft credit note appears; two part refunds make two credit notes.
- AccountantAccounting & E-Invoicing
Applies or discards the credit note.
You see:The books agree with what was refunded.
Related
- Accounting & E-Invoicing
- Products & Online Store
- Payroll posts itself to the ledger
- Payroll shows up in the month-end checklist and cash forecast
- Quotes use the sales taxes kept in accounting
- A large bill goes through a multi-step approval chain
- A payment run is approved by someone other than its builder
- Connections between modules