Suggest an app reaches the vendor desk

What moves

A suggested app, with vendor, website, category and contact, is sent as a request to the software vendor's support desk.

Before you start

• Marketplace access
• Permission to open a support request

Step by step

1. Tenant adminApp Marketplace

   Presses Submit app and fills in the details.

   You see:A request is sent to the vendor desk.

2. Platform administratorHelpdesk & Ticketing

   Reads the request and creates the listing if suitable.

   You see:The app appears in the catalogue once published.

Related

• Helpdesk & Ticketing
• App Marketplace
• Ticket data in your Insights dashboards
• Ticket events become alerts
• A good rating earns the agent a badge
• A manager sets up a desk and the team starts working it
• A missed deadline is flagged and picked up
• Connections between modules