A good rating earns the agent a badge

What moves

When a requester rates a resolved ticket 4 or 5 out of 5, from the app or the e-mailed link, the ticket's assignee gets the Happy Customer badge and its points, once per ticket.

Before you start

• Helpdesk and Recognition & Gamification in your plan
• Satisfaction surveys turned on

Step by step

1. RequesterHelpdesk & Ticketing

   Rates a resolved ticket 5 out of 5.

   You see:The rating is saved.

2. SystemRecognition & Gamification

   Gives the ticket's assignee the Happy Customer badge, once for this ticket.

   You see:The badge and its points are recorded.

3. Helpdesk agentRecognition & Gamification

   Opens My badges.

   You see:Sees Happy Customer.

Related

• Recognition & Gamification
• Helpdesk & Ticketing
• A sales leaderboard appears on the CRM home
• A won deal earns its owner a badge
• Completed tasks earn badges
• A colleague is thanked, notified and ranked
• A recognition gap leads to a thank-you
• Connections between modules