A deliverable is sent back for changes
Who is involved
| Role | What they do |
|---|---|
| Agency manager | Reviews the submitted post and asks for changes (through the integration interface today). |
| Creator owner | Reads the request and replies. |
| Brand admin | Gives feedback to the agency, never to the creator. |
Step by step
- Brand admin
Writes feedback in the agency and brand lane of a deliverable conversation.
What they see:Only the agency reads it; the creator never sees it.
- Agency manager
Posts a revision request in the agency and creator lane of the same conversation.
What they see:The deliverable moves to revisions in the same step.
- Creator owner
Opens the From agencies lane in the Social inbox.
What they see:The revision request is shown with the conversation and an unread count.
- Creator owner
Replies to say the change is made.
What they see:The agency sees the reply; the brand does not.
- Agency manager
Moves the deliverable back to submitted, then approved and posted.
What they see:The status trail shows the loop-back and then moves forward only.
Who is told what
Unread counts show on the conversation lists. No alert is sent when a message arrives.