A signer who has not signed is chased and, if needed, replaced
Who is involved
| Role | What they do |
|---|---|
| Requester | Follows the request and chases the signer. |
| External signer | Signs from the new link. |
Step by step
- Requester
Opens the signing request and sees a signer who was invited days ago and has not opened it.
What they see:The signer shows as invited, with the reminders already sent.
- Requester
Presses Remind everyone, then makes a new link because the signer says the e-mail never arrived.
What they see:The new link is shown once and the old one stops working.
- External signer
Opens the new link, confirms with a code and signs.
What they see:A receipt appears; the request page shows the signer as signed within seconds.
Who is told what
The signer is reminded by e-mail on the schedule you set, with a fresh link each time.