A letter routed to a department opens for its head
Who is involved
| Role | What they do |
|---|---|
| Mailroom clerk | Routes the letter to a department or a role instead of a person. |
| Department head | Receives and works what is addressed to their department. |
Step by step
- Mailroom clerk
Registers the letter and routes it with a department as the destination.
What they see:The routing line names the department.
- Department head
Opens their work queue.
What they see:The letter is there and can be opened and acted on.
- Department head
Marks it received and then complete.
What they see:The routing line shows Completed with their name.
- Mailroom clerk
Looks at the Routing tab.
What they see:The department, the head who took it and when.
Who is told what
The department's manager is alerted when the letter is routed to the department.