A customer pays an overdue invoice
Who is involved
| Role | What they do |
|---|---|
| Customer | Pays online. |
| Accounts receivable clerk | Sees the receipt. |
Step by step
- Customer
Opens the statement and ticks the overdue invoice.
What they see:The balance and the Pay now button.
- Customer
Pays at the card gateway and returns.
What they see:A notice that the page is waiting for confirmation, then Payment received.
- Accounts receivable clerk
Opens the customer's invoice.
What they see:A receipt recorded by the portal and the invoice marked paid.
Who is told what
The statement updates when the gateway confirms.