Damage at the return is charged and the deposit is settled

Who is involved

Role	What they do
Rental agent	Takes the item back and records what is damaged.
Rental manager	Decides what to keep from the deposit and arranges the repair.
Accountant	Issues the invoice drafted for the damage.

Rental agent
Records the return and adds a damage line with a description and a charge.
What they see:The screen previews what the customer will owe and how much of the deposit covers it.
Rental manager
Reads the Damage reported notice in the app and by email.
What they see:It names the booking, the customer and the amount charged.
Rental manager
Opens the booking's Money tab and presses Give back on the deposit, keeping the amount for the damage and writing what it is for.
What they see:The suggested split is pre-filled; the booking shows what was kept and what went back.
Rental manager
Opens the unit and takes it out of service for the repair.
What they see:The planner shows a maintenance bar so it cannot be booked.
Accountant
Finds the draft invoice in Accounting (and a credit note if a charged deposit went back) and issues it.
What they see:The draft appeared on its own after the return, and the booking's charges already read Invoiced.
Rental manager
Closes the booking.
What they see:It closes only because the deposit is settled and every charge has been sent to Accounting.

Who is told what

Damage reported goes to people who may invoice and people who manage units, in the app and by email.