A locked-out colleague is unlocked by an administrator
Who is involved
| Role | What they do |
|---|---|
| Employee | Is locked after five wrong passwords and asks for help. |
| Tenant admin | Verifies who is asking and unlocks the account. |
Step by step
- Employee
Types a wrong password five times.
What they see:The account is locked and the sign-in page refuses even the correct password.
- Employee
Reads the lock-out email and contacts the administrator.
What they see:The email says the account is locked and until when.
- Tenant admin
Opens Settings, Users and filters by Locked.
What they see:The person is listed with their failed-attempt count.
- Tenant admin
Uses the Unlock action on the row.
What they see:The lock clears and an audit entry is recorded at a high severity.
- Employee
Signs in again with the correct password.
What they see:Sign-in works and the failed-attempt count is back to zero.
Who is told what
The locked person is emailed when the lock starts. Nothing is sent on unlock, so the administrator tells them.