Copilot works your tickets for you
What moves
Copilot reads tickets, knowledge articles and satisfaction figures and, after you confirm, creates, replies to, assigns, resolves or cancels tickets for you.
Before you start
- Helpdesk and AI Copilot in your plan
- An AI provider set up for your company
- The user holds the matching helpdesk permission
Step by step
- Helpdesk agentAI Copilot
Asks which urgent tickets on the IT desk have missed or are about to miss their deadline.
You see:Copilot lists them with their numbers, owners and deadlines.
- SystemHelpdesk & Ticketing
Checks the agent's permissions and desk membership before answering.
You see:Only tickets the agent may see are returned.
- Helpdesk agentAI Copilot
Asks Copilot to assign three of them to a colleague and reply to one.
You see:Copilot shows what it will change and asks for confirmation.
- Helpdesk agentHelpdesk & Ticketing
Confirms the action.
You see:The tickets are reassigned and the reply is posted exactly as if done on screen.
Related
- AI Copilot
- Helpdesk & Ticketing
- Get minutes and summaries and run meetings by conversation
- Lay out a follow-up plan across a team in one request
- Plan posts and read social results by conversation
- The Copilot is switched on, set up and first used
- Vendor bills are loaded by one person and approved by another
- Connections between modules