Marketplace submissions reach the vendor desk

What moves

Submitting an app listing from the marketplace files a ticket with the vendor's support desk carrying the listing details.

Before you start

• Access to the app marketplace as a tenant admin

Step by step

1. Tenant adminApp Marketplace

   Fills in the Submit app dialog.

   You see:The details are sent.

2. SystemHelpdesk & Ticketing

   Files a request with the vendor desk in the tenant admin's name.

   You see:The tenant admin receives a ticket number.

3. Platform support agentHelpdesk & Ticketing

   Reviews the listing and replies on the ticket.

   You see:The answer appears in the tenant admin's Support screen.

Related

• Helpdesk & Ticketing
• App Marketplace
• Suggest an app reaches the vendor desk
• Ticket data in your Insights dashboards
• Ticket events become alerts
• A manager hands a batch of tickets to an agent
• A manager sets up a desk and the team starts working it
• Connections between modules