A rejected Saudi e-invoice is fixed and re-issued
Who is involved
| Role | What they do |
|---|---|
| Accounts receivable clerk | Issues the invoice and sees the outcome. |
| Tax agent | Finds the rejection, fixes the cause and re-issues. |
Step by step
- Accounts receivable clerk
Issues a business invoice, using Issue and send to ZATCA for clearance.
What they see:Waiting for ZATCA clearance.
- Tax agent
Is alerted and opens the exceptions queue in the compliance overview.
What they see:The rejected invoice with Explain this error.
- Tax agent
Opens the error card and uses Fix to correct the customer's details, then Re-issue.
What they see:A corrected copy with the same invoice number and the rejected copy kept in history.
- Accounts receivable clerk
Refreshes the invoice.
What they see:Cleared by ZATCA, with the tax agent shown on the timeline.
Who is told what
The issuer and everyone able to submit e-invoices get a severity 3 alert on rejection, and the issuer is told when it clears.