The dispatcher hands over a vehicle, the driver sees it, the dispatcher takes it back
Who is involved
| Role | What they do |
|---|---|
| Dispatcher | Hands the vehicle over and later takes it back. |
| Driver | Receives the notice and finds the vehicle under My vehicle. |
Step by step
- Driver
Opens My vehicle before anything is handed over.
What they see:No vehicle is assigned to them, with a sentence saying their fleet manager hands one over.
- Dispatcher
Opens Assignments, presses Assign a vehicle, picks an in-service vehicle and the driver, enters the odometer and a note, and presses Hand over.
What they see:The message says the driver is now responsible and has been sent a notice.
- Driver
Opens the notice in their bell, then My vehicle.
What they see:The plate with its region, the odometer at handover and the dispatcher's note.
- Dispatcher
Opens the handover in the ledger and presses End, entering the closing odometer and a reason.
What they see:The vehicle shows as handed back and can be assigned to someone else.
- Driver
Opens My vehicle again.
What they see:The vehicle is gone, and a notice says it is no longer assigned to them.
Who is told what
The driver is told in the app, and by e-mail where mail is set up, when a vehicle is handed over and again when the handover ends. The handover screen tells the dispatcher whether the notice was queued or the driver has no sign-in.
Related
- Fleet Management
- Notification Centre
- The signed handover sheet travels with the handover
- A driver's incident report is reviewed and answered
- A driver's licence reminder leads to the new date being recorded
- Fleet vehicles and papers feed the fleet report
- Handover sheets and photos attach to a vehicle handover
- Team workflows