A driver's incident report is reviewed and answered
Who is involved
| Role | What they do |
|---|---|
| Driver | Reports an incident, damage or a traffic fine on the vehicle they hold. |
| Fleet manager | Reviews the report, corrects who a fine is charged to and closes it. |
| Safety officer | Is told of the same report and may review it too. |
Step by step
- Driver
Files the report with a place, photos and a few sentences.
What they see:The report in their own list as Needs a look.
- Fleet manager
Opens the message that a report arrived.
What they see:The report, the vehicle, the driver the register names for that moment and the photos.
- Fleet manager
Marks the report reviewed with a note, or closes it.
What they see:Who and when on the report and its history.
- Driver
Opens the message that the report moved on.
What they see:The report, now reviewed or closed.
Who is told what
Everyone who may review reports is told in the app when a report is filed; the person who filed it is told when it is reviewed, closed or sent back.
Related
- Fleet Management
- Notification Centre
- A driver's licence reminder leads to the new date being recorded
- A fleet manager discusses a faulty vehicle with the workshop manager in chat
- A fleet manager flags a fault and the workshop manager follows up
- A disposed fixed asset retires the vehicle
- A leaver stops being a driver of record
- Team workflows