Finding out why someone did not receive a notification
Who is involved
| Role | What they do |
|---|---|
| Employee | Reports the missing notification. |
| Tenant admin | Checks the company settings. |
| HR manager | Checks the person's phone number and linked account. |
Step by step
- Employee
Checks their own preferences, quiet hours and digest choice.
What they see:They see whether the channel is off or the item is held.
- Tenant admin
Checks the notification is enabled and the channel is ticked for the company.
What they see:The row shows enabled with the channel selected.
- Tenant admin
Checks the email setup page for a red failure banner.
What they see:A failing sender shows the provider's own error.
- HR manager
Checks the person has a linked login and, for text messages, a mobile number.
What they see:A missing link or number is the cause.
- Employee
Recalls whether they used the unsubscribe link in an earlier email of that type.
What they see:An unsubscribe explains the missing email.
Who is told what
No notification is sent for the investigation itself; each person reads their own settings.