An offline sale could not be filed and a manager resolves it
Who is involved
| Role | What they do |
|---|---|
| POS cashier | Sells while the connection is down. |
| POS manager | Fixes the cause and files the sale again, or discards it with a note. |
Step by step
- POS cashier
Keeps selling while the internet is down.
What they see:The register shows it is offline and sales wait in the queue on the device.
- POS cashier
Gets the connection back.
What they see:The queue sends itself, oldest sale first. Most sales file; one is refused.
- POS cashier
Opens the panel of sales waiting to be sent.
What they see:The refused sale reads Needs a manager, with the reason.
- POS manager
Opens the in-app message or the Offline sales needing a manager tile.
What they see:The sale is shown exactly as the till sent it, with why it was refused.
- POS manager
Fixes the cause, for example opens a session, and presses Retry, choosing another register if needed.
What they see:The sale is filed with a normal number, and the cashier's till learns it is resolved the next time it checks (within ten minutes).
- POS manager
Or, if it was a test sale, presses Discard and writes a note.
What they see:The sale leaves the queue and the note stays on record.
Who is told what
Offline order not filed goes in-app to everyone who may resolve stuck sales.
Related
- Point of Sale
- Notification Centre
- Paying a supplier from the drawer needs a manager
- A cashier closes the shift and the accountant books it
- A customer returns goods and a manager approves the refund
- The customer on a sale is the shared contact
- The right person is told when a drawer is off or a refund is large
- Team workflows