Two agents go for the last unit
Who is involved
| Role | What they do |
|---|---|
| Rental agent (first) | Confirms the last free unit. |
| Rental agent (second) | Tries to confirm the same unit for the same dates. |
Step by step
- Rental agent (first)
Fills in a booking for the last free unit and presses Confirm.
What they see:The booking is confirmed and the stock is held.
- Rental agent (second)
Fills in a booking for the same unit and dates and presses Confirm a moment later.
What they see:The system refuses.
- Rental agent (second)
Reads the message.
What they see:It names the booking that got there first, for which customer and until when, and when the unit is next free.
- Rental agent (second)
Takes one of the alternatives offered.
What they see:The same dates on another unit, a day earlier or later, or the next free slot.
Who is told what
None; the refusal appears on screen at once.