A website booking request is confirmed by the counter
Who is involved
| Role | What they do |
|---|---|
| Shopper | Checks availability and sends a booking request on the website. |
| Rental agent | Confirms the booking and takes the deposit. |
Step by step
- Shopper
Picks an item and dates on the website and sends the request.
What they see:The shop acknowledges the request; nothing is paid.
- System
Rentals makes a booking from the order.
What they see:A reserved booking, or a quote booking whose notes say why, marked as coming from the website.
- Rental agent
Opens Bookings and finds the new booking.
What they see:The customer's name, phone and the order number are in the notes.
- Rental agent
Calls the customer, confirms the booking and takes the deposit.
What they see:The booking is Confirmed with the deposit held.
- Shopper
Collects the item on the day.
What they see:The counter records the pick-up as usual.
Who is told what
No customer message is sent by Rentals; the counter contacts the customer.