A quiet installation is flagged and the manager follows it up
Who is involved
| Role | What they do |
|---|---|
| Subscriptions manager | Is told an installation has gone quiet and decides what to do. |
| Customer | Explains whether the machine is retired, moved or copied. |
Step by step
- Subscriptions manager
Receives the notice that an installation has not been heard from within its allowance.
What they see:A notice naming the customer and machine.
- Subscriptions manager
Opens Installations, where silent machines come first.
What they see:The machine with its last seen time, version and address.
- Customer
Tells the manager the machine was replaced.
What they see:Nothing on screen; the answer comes outside the product.
- Subscriptions manager
Releases the old machine, or blocks it if it should not be running.
What they see:The seat is free again, or the machine is refused from now on.
Who is told what
Holders of the licence-read right get one in-app notice per silent installation. The customer is not notified by the module.
Related
- Subscriptions & Licensing
- A renewal reminder reaches the team and someone renews the subscription
- A salesperson wins a quote, the manager activates it, the customer gets a key
- An unpaid invoice is chased, the customer pays and access comes back
- Ask the AI assistant about subscriptions and licences
- Notes and follow-up on a subscription, plan or licence
- Team workflows