Credit Controller — Finance guide
Decide who may owe you what, and see the money come in.
Decides who may owe the company what: limits and holds, the payment terms customers are on, the instalments falling due, and what came in through the customer portal.
What you will be able to do
- Set a limit or a hold on a customer, with the reason the sales team will read
- Put customers on the payment terms the business really uses
- Chase instalments, not invoices, and see the retention still held
- See every card payment that came in through the customer portal
What this role can and cannot do
| Can | Cannot |
|---|---|
|
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9 steps, each one carried out in the product on .
See who is over their limit #
Where Finance » Credit control
- Open your company's address in the browser — it looks like yourcompany.tarleaks.com.
- Type the e-mail address your administrator set up for you, then your password.
- You land on the app launcher: a grid of the apps your company uses.
- Open Finance, then Credit control.
- Click the Over the limit tile.
You should see Four numbers across the top; a table with limit, exposure, used % and overdue per customer.
Open a customer's standing #
Where Finance » Credit control » a row
- Click a customer row.
You should see The detail block shows open invoices, overdue and cheques, and the decisions taken at quote, order and invoice time.
Put a customer on hold #
Where Finance » Credit control » Hold
- Click Hold on a row.
- Type why; the button enables.
| Field | What to put in it |
|---|---|
| Reason | Two invoices 60 days overdue — hold until the March invoice is paid |
You should see The reason is shown wherever the hold blocks a quote.
Read the payment terms #
Where Finance » Payment terms
- Open Payment terms.
- Read What it means for each row.
You should see The usual six exist from the first visit; the Default badge marks the fallback.
Design a term and watch the preview #
Where Finance » Payment terms » New term
- Click New term.
- Fill the code, name and lines.
- Add a retention and read the preview.
| Field | What to put in it |
|---|---|
| Code | ADV30 |
| Name | 30 % advance, 70 % net 30 |
| Line 1 | In advance · 30 % |
| Line 2 | Net · 70 % · 30 days |
| Retention held (%) | 10 |
| … released after (days) | 180 |
You should see Save enables only when the lines add up to 100 %.
Watch out Save stays disabled until the lines add up to 100 %.
Put a customer on a term #
Where Finance » Partners » the customer
- Open a customer.
- Pick a term in the Payment term field and Save.
You should see The Terms column shows the code; every new invoice inherits it.
See the instalments falling due #
Where Finance » Payment terms » Instalments due
- Open the Instalments due tab.
- Overdue rows are red; the invoice and the customer are links.
You should see A three-instalment invoice is three promises with three dates.
See what came in through the portal #
Where Finance » Portal payments
- Open Portal payments.
- Read the tiles; a row with the red badge is a paid attempt whose receipt failed.
You should see A receipt is recorded only after the gateway confirms.
See a customer's credit on their party page #
Where Parties » a customer » Credit and balance
- Open Parties.
- Click the customer.
- Scroll to Credit and balance.
You should see The credit limit, the payment terms, what the customer owes on open invoices, what is overdue and how late the oldest is, the cheques not yet cleared and what is still available.
Use cases — the work, step by step
Each one is a sequence somebody actually performs, with the screen behind every step. Every screen here was opened in the product as this role before it was published.
weeklyMonday: who is over the limit, who is on hold, who to call #
A limit nobody looks at is a number; a limit somebody reads every Monday is credit control.
Open Credit control and click Over the limit; the table filters and the address bar keeps it.
Finance » Credit control — verified: the page says “Credit control” Click a customer: the standing and the decisions list.
Finance » Credit control » a row — verified: the control is offered Raise a limit that no longer fits, or put the customer on hold with a reason.
Finance » Credit control » Hold — verified: the control is offered
onceSet up the terms the business really uses #
'Net 30' on every customer is a placeholder; a term in words is what the invoice prints.
Read the six defaults and What it means.
Finance » Payment terms — verified: the page says “NET30” Design a term — 30 % in advance, 70 % net 30, 10 % retention — and read the preview.
Finance » Payment terms » New term — verified: the control is offered Put a customer on it.
Finance » Partners » the customer — verified: the control is offered
monthlyMonth end: what credit control did this month #
Three numbers and a list: exposure, what was blocked, what came in through the portal.
Credit control tiles for exposure and blocks.
Finance » Credit control — verified: the page says “Credit control” Portal payments tiles for what came in and what failed.
Finance » Portal payments — verified: the page says “Portal payments” Instalments due for the retention still held.
Finance » Payment terms » Instalments due — verified: the page says “Instalments due”
A limit nobody looks at is a number; a limit somebody reads every Monday is credit control.