Chat alerts reach the notification centre

What moves

Mentions in groups and channels, direct messages sent while you are away, missed calls and being added to a conversation become notifications in the bell; mentions and missed calls also go by e-mail if that channel is on.

Before you start

• Chat and Notifications in your plan
• Chat notifications switched on
• Both modules in your plan

Step by step

1. EmployeeTeam Chat & Calls

   Writes a message that mentions a colleague who is not in chat.

   You see:The message is saved first.

2. SystemTeam Chat & Calls

   Queues one alert for the mentioned colleague, grouped with earlier mentions by the same person.

   You see:Nothing is lost if the notification service is briefly down.

3. SystemNotification Centre

   Delivers the alert to the bell and to e-mail if that channel is on.

   You see:The alert says who wrote, and quotes the text only if the company allows it.

4. ColleagueTeam Chat & Calls

   Clicks the alert.

   You see:Chat opens at the message.

Related

• Team Chat & Calls
• Notification Centre
• Chat privacy is protected by the access rules
• Check-in status feeds presence
• Copilot reads and sends messages
• A colleague who is away gets one notification, not three
• A compliance export is downloaded only by the officer who asked for it
• Connections between modules