A colleague who is away gets one notification, not three
Who is involved
| Role | What they do |
|---|---|
| Employee | Sends several quick messages. |
| Manager | Is away from chat. |
Step by step
- Employee
Sends three short messages in a minute.
What they see:Each shows as sent.
- Manager
Has no chat open.
What they see:Receives one notification in the bell.
- Manager
Opens chat later.
What they see:Sees the unread number and all three messages.
- Employee
Sends another message within ten minutes.
What they see:No second notification is generated for the same conversation.
Who is told what
One bell notification per conversation per ten minutes by default, text hidden unless the company allows it.
Related
- Team Chat & Calls
- Notification Centre
- A compliance export is downloaded only by the officer who asked for it
- A compliance officer reads a conversation and administrators check
- A department channel is created and refreshed
- Chat alerts reach the notification centre
- Chat privacy is protected by the access rules
- Team workflows