Chat privacy is protected by the access rules
What moves
Role permissions decide who can use or administer chat, support sign-in as another user is refused in chat, and sensitive role grants are recorded permanently.
Before you start
- Chat in your plan
- Chat and Calls in your plan
Step by step
- Tenant adminSecurity, Access & Compliance
Assigns the Compliance officer role to a named person.
You see:The person can open Compliance review.
Records the grant permanently, and flags it if the administrator gave it to themselves.
You see:Chat administration shows who holds the role.
- Platform administratorSecurity, Access & Compliance
Signs in as an employee to help with a support problem.
You see:The support session starts.
- SystemTeam Chat & Calls
Refuses every chat request made through that support session.
You see:The employee's conversations stay closed.
Related
- Team Chat & Calls
- Security, Access & Compliance
- Check-in status feeds presence
- Copilot reads and sends messages
- Department channels follow your HR structure
- A compliance export is downloaded only by the officer who asked for it
- A compliance officer reads a conversation and administrators check
- Connections between modules