Helpdesk tickets become a service desk report
What moves
Tickets, their state, team, urgency and promised times are read for the Service desk pack and for any chart you build.
Before you start
- Insights and Helpdesk in your plan
Step by step
- Insights administratorInsights — Business Intelligence & Apps
Installs the Service desk pack.
You see:A report counts open, unassigned, urgent and late tickets.
- Helpdesk managerInsights — Business Intelligence & Apps
Opens the report and clicks a team's bar.
You see:Every tile narrows to that team.
- Helpdesk managerInsights — Business Intelligence & Apps
Chooses See the records behind it.
You see:The matching tickets open in Helpdesk.
Related
- Helpdesk & Ticketing
- Insights — Business Intelligence & Apps
- HR requests handled on a confidential desk
- Marketplace submissions reach the vendor desk
- Suggest an app reaches the vendor desk
- An outside customer follows and answers their ticket
- A knowledge article is written, reviewed and published
- Connections between modules