A compliance officer reads a conversation and administrators check
Who is involved
| Role | What they do |
|---|---|
| Compliance officer | Reads under a stated reason. |
| Chat administrator | Reviews the read. |
| Employee | Is a member of the conversation. |
Step by step
- Employee
Writes to a manager and deletes one message.
What they see:The message shows as deleted to both.
- Compliance officer
Opens Compliance review and enters a case reference as the reason.
What they see:A banner says every page is recorded.
- Compliance officer
Finds the conversation by person and opens the transcript.
What they see:Sees the deleted text and edit history.
- Chat administrator
Opens the Access log.
What they see:Sees the read for each member, with the reason.
- Compliance officer
Tries to open the Access log.
What they see:Is refused: the reader cannot check their own reads.
Who is told what
Members are not told about an individual read, but the conversation details name the compliance officers.