A direct message arrives live and is read
Who is involved
| Role | What they do |
|---|---|
| Employee | Writes the message. |
| Manager | Reads and replies. |
Step by step
- Employee
Opens a direct message with their manager and sends a question.
What they see:The message shows a clock, then a tick.
- Manager
Has chat open on another page; the message arrives without reloading.
What they see:The conversation shows an unread badge and the new text.
- Manager
Opens the conversation and replies.
What they see:The unread badge clears.
- Employee
Sees the reply live.
What they see:Read appears under their last message.
Who is told what
If the manager is not in chat, they get a single notification, then at most one more every ten minutes for that conversation.