A mention raises an @ badge and one alert
Who is involved
| Role | What they do |
|---|---|
| HR specialist | Mentions a colleague in a group. |
| Employee | Is mentioned. |
Step by step
- HR specialist
Types @ and picks the employee in a group chat, then sends.
What they see:The message shows the mention highlighted.
- Employee
Is working in another part of the system.
What they see:Their chat button shows an @ and a notification arrives in the bell.
- Employee
Mutes the conversation.
What they see:Later mentions raise no notification, only the badge and Mentions list.
- Employee
Unmutes it.
What they see:The next mention by someone else notifies again.
Who is told what
Mentions in groups and channels notify the person in the bell and by e-mail; mentions by the same sender are grouped for ten minutes, and a message mentioning more than ten people notifies none of them individually. The alert is written in the language the person reads chat in, Arabic or English, and the e-mail is laid out right to left in Arabic.