A shopper asks for their data to be erased
Who is involved
| Role | What they do |
|---|---|
| Shopper | Asks to be forgotten, or deletes their own account on the website. |
| Catalogue manager | Erases the customer record on request. |
| Tenant admin | Can read the permanent audit entry. |
Step by step
- Shopper
Asks the shop to erase their personal data.
What they see:The request is received by staff outside the system.
- Catalogue manager
Opens the customer in Online customers and chooses Erase.
What they see:The screen explains that personal data will be scrubbed and the sign-in closed, and that orders stay as the books' record.
- Catalogue manager
Confirms.
What they see:The customer's name, phone, addresses and sign-in are gone and the e-mail is replaced by a placeholder; their orders remain as the record, with the details they were placed with.
- Tenant admin
Opens the audit trail.
What they see:The erasure is recorded permanently, with who did it and when, and every earlier view of the customer is there too.
Who is told what
None.
Related
- Products & Online Store
- A shopper orders and the shop packs, ships and delivers it
- A shopper sends goods back, the store answers, the warehouse receives, the refund follows
- A shopper's review is held until a person publishes it
- Notes and history on products, orders, stores and price lists
- Online store orders reach the books
- Team workflows