A shopper's review is held until a person publishes it
Who is involved
| Role | What they do |
|---|---|
| Shopper | Writes a review on the website. |
| Catalogue manager | Publishes or rejects it. |
Step by step
- Shopper
Posts a star rating, title and text on a product page.
What they see:The API answers that the review was accepted as pending; it does not show on the product page yet.
- Catalogue manager
Opens Reviews, where the new review waits.
What they see:Stars, title, text and a Verified buyer tag if they really bought the product.
- Catalogue manager
Selects it with others and publishes, or rejects.
What they see:Published reviews are marked; rejected ones are not shown.
- Shopper
Opens the product page again.
What they see:The review and the new average rating appear.
Who is told what
No message is sent when a review arrives; the pending count is on the hub and the Reviews list shows the queue.
Related
- Products & Online Store
- A stocked product is received into stock before the shop sells it
- A trade customer gets their own price list and is quoted from it
- A website booking request reaches the rentals team
- Product pictures and downloads live in Documents
- Quotes are priced from the product catalogue
- Team workflows