A letter request needs two approvers
Who is involved
| Role | What they do |
|---|---|
| Employee | Asks for a letter. |
| HR specialist | Approves the first step. |
| HR manager | Approves the final step. |
Step by step
- Employee
Submits a letter request.
What they see:Status submitted, first step pending.
- HR specialist
Finds the request in the queue and approves step one.
What they see:The request is still submitted, now waiting for HR manager.
- HR manager
Approves step two.
What they see:The request becomes approved.
- Employee
Checks the request.
What they see:Approved, ready for the letter to be issued.
Who is told what
Steps assigned to a role show in the queue of everyone who holds that role; steps assigned to a named person notify that person when the request is submitted.