A dish is cancelled after it went to the kitchen
Who is involved
| Role | What they do |
|---|---|
| Waiter | Asks to cancel a dish the kitchen already has. |
| POS manager | Signs in on the till and removes the line. |
| Kitchen cook | Sees the dish crossed out on the station screen. |
Step by step
- Waiter
Tries to remove a dish that was already sent to the kitchen.
What they see:The till says the dish has gone to the kitchen and a manager has to approve it.
- POS manager
Signs in on that till with their own login and removes the line.
What they see:The line leaves the bill and the total is worked out again.
- Kitchen cook
Looks at the station screen.
What they see:The dish is shown crossed out on its ticket, so nobody cooks it. A ticket already bumped is not changed.
- Waiter
Carries on and takes payment.
What they see:The sale is paid for what is left.
Who is told what
No message is sent; the kitchen screen updates by itself within a few seconds.