A manager suspends a licence, the customer's software is refused, finance sees the overdue invoice behind it
Who is involved
| Role | What they do |
|---|---|
| Subscriptions manager | Suspends the licence with a reason, and switches it back on later. |
| Customer's software | Checks in with its key and is told what it may do. |
| Accountant | Looks at the same customer's overdue invoice. |
Step by step
- Customer's software
Checks in with its licence key.
What they see:A signed answer saying it is active and when to check in next.
- Subscriptions manager
Opens the licence, chooses Suspend and types a reason.
What they see:The licence reads Suspended, with the reason and who suspended it.
- Customer's software
Checks in again at its next interval.
What they see:It is refused as suspended, with the manager's reason and a signed answer it can keep.
- Accountant
Opens the subscription invoices from their own account.
What they see:The customer's overdue invoice, unchanged. They cannot open the licences, which are not theirs to see.
- Subscriptions manager
Chooses Switch back on once the dispute is settled.
What they see:The licence is Active again.
- Customer's software
Checks in once more.
What they see:It is admitted again.
Who is told what
Holders of the licence-management right are told when a licence is suspended, in the bell. The customer's software is told through its next check-in, not by message.
Related
- Subscriptions & Licensing
- Accounting & E-Invoicing
- A quiet installation is flagged and the manager follows it up
- A renewal reminder reaches the team and someone renews the subscription
- A salesperson wins a quote, the manager activates it, the customer gets a key
- A paid online subscription order becomes a draft subscription
- Ask the AI assistant about subscriptions and licences
- Team workflows