A customer's cheque bounces
Who is involved
| Role | What they do |
|---|---|
| Cashier | Records the bounce with bank charges. |
| Accounts receivable clerk | Chases the customer. |
| Finance controller | Sees the alert and any credit consequence. |
Step by step
- Cashier
Opens the Post-dated cheques register, finds the deposited cheque and presses Bounce with a reason and charges.
What they see:The cheque shows Bounced and the receivable is reinstated.
- Accounts receivable clerk
Reads the alert and opens the customer's statement.
What they see:The invoice open again and the bank charge booked.
- Accounts receivable clerk
Registers a replacement cheque or records another payment.
What they see:The old cheque shows Replaced and the new one is registered.
- Finance controller
Reviews the customer in Credit control.
What they see:The customer's exposure including cheques in hand.
Who is told what
A bounced cheque is top severity, by e-mail and in the app, to the finance controller, cashier and receivables clerk.