A call is missed, or declined with a message
Who is involved
| Role | What they do |
|---|---|
| Employee | Calls. |
| Manager | Misses, then declines the next call. |
Step by step
- Employee
Calls the manager.
What they see:The call rings for the ring time, 30 seconds by default.
- Manager
Lets it ring out.
What they see:The call ends as missed and the conversation becomes unread.
- Employee
Calls again.
What they see:The manager sees the call window.
- Manager
Chooses Decline with message and picks I am in a meeting and will call you after.
What they see:The sentence is posted in the conversation from the manager.
- Employee
Reads it.
What they see:The call line shows declined with the reply beside it.
Who is told what
A missed call raises one notification for the person who missed it.