An employee redeems points and an approver delivers the reward
Who is involved
| Role | What they do |
|---|---|
| Employee | Chooses a reward and spends points on it. |
| HR manager | Approves the request and marks it delivered. |
Step by step
- Employee
Opens the Rewards store and redeems a reward they can afford, with an optional note.
What they see:Their balance drops at once and the request shows as pending.
- HR manager
Opens the redemption queue, or sees the pending count on the dashboard.
What they see:The request with the reward and the requester.
- HR manager
Approves the request.
What they see:The request moves to approved.
- Employee
Reads the bell notification.
What they see:The redemption was approved.
- HR manager
Marks it delivered once the reward has been handed over.
What they see:The request moves to fulfilled.
- Employee
Reads the notification and the email.
What they see:The reward was delivered; My redemptions shows it as fulfilled.
Who is told what
The employee is notified in the app when the request is approved or delivered, and by email on delivery. Approvers see new requests in the queue and the dashboard count rather than a message.