A channel stops working and is reconnected
Who is involved
| Role | What they do |
|---|---|
| Social manager | Notices the problem when a post fails or the badge turns red. |
| Tenant admin | Reconnects the account with the platform login that administers the Page or profile. |
Step by step
- Social manager
Sees a post marked failed on the calendar.
What they see:The error says the platform rejected access.
- Social manager
Opens Connected accounts.
What they see:The account shows Re-auth needed and publishing to it has stopped.
- Social manager
Asks the person who administers the Page or profile to reconnect.
What they see:The task is handed to someone who can sign in on that network.
- Tenant admin
Clicks the network's tile in the gallery and signs in again.
What they see:A new token is saved encrypted and the badge returns to healthy.
- Social manager
Duplicates the failed post from the calendar and publishes the copy.
What they see:The new post goes out and the calendar shows it published.
Who is told what
No message is sent. The red badge on Connected accounts and the failed status on the calendar are the signals.